Senior Healthcare Call Center Director

2 days ago


Kuwait City, Al Asimah Client of Michael Page Full time
Job Summary

We are seeking a highly experienced and skilled Senior Healthcare Call Center Director to lead our medical service operations team. The successful candidate will be responsible for managing and developing a team of customer service representatives, establishing clear goals and KPIs, conducting regular training sessions, and ensuring timely and effective resolution of customer inquiries.

The ideal candidate will have a minimum of 5 years in a call center environment, with at least 3 years in a leadership/managerial role. Experience in managing teams within the healthcare industry, preferably with exposure to medical services such as hair transplant or pharmaceutical products, is highly desirable.

Key Responsibilities:

  • Manage and develop a team of customer service representatives to ensure high performance and morale.
  • Establish clear goals and KPIs for the team; monitor progress and adjust strategies as necessary.
  • Conduct regular training sessions to ensure the team is knowledgeable about hair transplant services, medicines, and best practices in customer service.
  • Ensure timely and effective resolution of customer inquiries, complaints, and concerns related to medical services and products.

Requirements:

  • Minimum of 5 years in a call center environment, with at least 3 years in a leadership/managerial role.
  • Experience in managing teams within the healthcare industry, preferably with exposure to medical services such as hair transplant or pharmaceutical products.
  • Strong leadership and people management skills.
  • Excellent communication skills, both written and verbal.
  • Deep understanding of healthcare-related services, patient needs, and medical compliance.

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