
Business Development Manager Wanted
3 days ago
Job Description:
Ooredoo is looking for a highly motivated and experienced Sr. Executive to join our team in Kuwait City.
The successful candidate will be responsible for managing customer relationships, resolving technical issues, and maintaining high levels of customer satisfaction.
The ideal candidate will have a strong background in customer service and technical support, with experience working with advanced routing and switching knowledge, voice experience, and proficiency in both English and Arabic languages.
The successful candidate will also be responsible for meeting Call Center KPIs and defined service levels set on employee yearly objectives, and collaborating with internal teams to resolve customer issues.
Requirements:- Diploma/Bachelor degree in computer science, engineering or a related field.
- Experience with network devices, such as routers and switches.
- Knowledge of Call Center processes and customer service practices.
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