Call Center Professional

2 days ago


Kuwait City, Al Asimah AL AHLI BANK OF KUWAIT Full time
Job Overview

We are seeking a highly skilled Call Center Professional to join our team at AL AHLI BANK OF KUWAIT. As a Call Center Professional, you will be responsible for delivering exceptional customer service by addressing inquiries and resolving issues related to banking services.

Key Responsibilities
  1. Inbound Calls: Handle inbound calls promptly and professionally, addressing customer inquiries and providing information on banking services.
  2. Service Excellence: Uphold the highest standards of service quality, ensuring customer satisfaction through effective communication and problem resolution.
  3. Product Knowledge: Develop and maintain a comprehensive understanding of the bank's products and services to assist customers accurately.
  4. Data Entry and Accuracy: Enter customer information and transaction details accurately into the system, ensuring data integrity.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills in Arabic and English.
  • Familiarity with Banking Products: Familiarity with banking products, services, and regulatory requirements.
  • Problem-Solving Skills: Strong problem-solving and interpersonal skills.
  • Proficiency in Technology: Proficiency in using call center software and systems.
Education and Experience

High School Education or Equivalent Certification/Experience.

Between 0-1 year of experience.


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