Talent Developer for Accor Hotels
5 days ago
Learning and Development Manager
Our Story
Accor, a pioneer in the art of responsible hospitality, is an innovative group with over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Every brand has its unique personality, yet they share one common goal: to innovate and challenge the status quo.
By joining us, you will become part of our diverse community of Heartists. We strive to create meaningful experiences for our customers, colleagues, and the planet, driven by a sense of purpose and responsibility. As a result, we offer our employees exclusive benefits, recognition, and opportunities for growth.
Job Description
Role OverviewThe Learning and Development Manager plays a vital role in ensuring our team members have the skills and knowledge necessary to succeed in their roles. Key responsibilities include:
- Conducting annual training needs analyses and budgeting accordingly;
- Planning training sessions to address future skill requirements;
- Implementing an annual training plan to bridge performance gaps;
- Maximizing the use of hotel academic programs to address skill gaps;
- Delivering customer service and quality standards training to all team members;
- Maintaining accurate records of training delivery and learning programs implemented;
- Evaluating the effectiveness of training programs;
- Seeking feedback from participants and managers to improve learning and development programs;
- Creating a learning environment that fosters personal development plans;
- Following up on talent after attending hotel academies' training programs to support the application of new skills;
- Cross-exposing and project-based learning for star talent;
- Ensuring access to learning opportunities for all team members;
- Participating actively in the Certified Trainers Network.
Additional Information
We are committed to diversity and inclusion. Our ambition is to attract, recruit, and promote diverse talent. Discover a world where life pulses with passion. #J-18808-Ljbffr
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