IT Support Specialist

1 week ago


Kuwait City, Al Asimah Vectrus Full time

Job Description:

As a key member of our Vectrus team, you will provide high-level technical support and non-technical assistance to our clients regarding ITSM incident requests. Your expertise will serve as an escalation point for application support and troubleshooting, ensuring the resolution of complex production, application, or system problems.

Responsibilities:

  • Provide enterprise-level technical support and non-technical support regarding ITSM incident requests.
  • Act as an escalation point for application support and troubleshooting, offering guidance and direction in resolving escalated issues and complex production, application, or system problems.
  • Offer feedback and analyses of technical/non-technical events to our internal Vectrus leadership and Watch Officers.
  • Ability to clearly document all activities throughout the duty shift that impact Theater Operations, including outages, Authorized Service Interruptions (ASI), HAZCONs, receipts of Network Tasking Orders (NTO), and network-related trend analysis/metrics.
  • Maintain a high degree of customer service during all support interactions and adhere to all service management principles.

Additional Duties:

  • Create Site Operating Procedures (SOP) and Technical Training Procedures (TTP) for standardization and process improvement.
  • Create, modify, delete user and computer objects within Active Directory.
  • Create, modify, and delete groups within Active Directory.
  • Provision, modify, and delete Enterprise email accounts using the DISA Enterprise Provisioning Online (DEPO) web portal.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Create, modify, staff Authorized Service Interruption Requests to designated Organizations for Theater Operations Coordination.

Qualifications:

  • This position requires candidates to adhere to DoD 8570.01-M.
  • All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification.
  • The authorized certifications for this job title are listed below:
  • IAT Level: IAT II
  • BASELINE: Cisco: CCNA Security Cisco: CCNP: Certified Network Professional - Security (Cannot be used as a dual qualifier)
  • CompTIA: CASP+ ce: Advanced Security Practitioner
  • CompTIA: Security+ ce GIAC: GCED: Certified Enterprise Defender
  • GIAC: GCIH: Certified Incident Handler
  • GIAC: GICSP: Industrial Cyber Security Professional
  • GIAC: GSEC: Security Essentials
  • ISACA: CISA: Certified Information Systems Auditor
  • ISC2: CISSP (or Associate): Certified Information Systems Security Professional
  • ISC2: SSCP: Systems Security Certified Practitioner
  • COMPUTING ENVIRONMENT (CE):
  • CompTIA: Server+
  • Microsoft: 365 Certified: Enterprise Administrator Expert
  • Microsoft: 365 Certified: Messaging Administrator Associate
  • Microsoft: 365 Certified: Modern Desktop Administrator Associate
  • Microsoft: 365 Certified: Security Administrator Associate
  • Microsoft: Certified: Azure Administrator Associate
  • Microsoft: Certified: Azure Database Administrator Associate
  • Microsoft: Certified: Azure Security Engineer Associate
  • Microsoft: Certified: Azure Solutions Architect Expert
  • Microsoft: Certified: Identity and Access Administrator Associate
  • Microsoft: Certified: Information Protection Administrator Associate
  • Microsoft: Certified: Security Operations Analyst Associate
  • Microsoft: MCSA: SQL 2016 Database Admin
  • Microsoft: MCSA: SQL 2016 Database BI Development
  • Microsoft: MCSA: SQL 2016 Database Dev
  • Microsoft: MCSA: Windows 10
  • Microsoft: MCSA: Windows Server 2012
  • Microsoft: MCSA: Windows Server 2016
  • Microsoft: MCSE: Cloud Platform and Infrastructure
  • Microsoft: MCSE: Core Infrastructure
  • Microsoft: MCSE: Database Management and Analytics
  • Microsoft: MCSE: Enterprise Devices and Apps
  • Microsoft: MCSE: Private Cloud 2012
  • Microsoft: MCSE: Productivity Solutions Expert
  • Microsoft: MCSE: Server Infrastructure 2012
  • Microsoft: MCT: Certified IT Professional
  • Microsoft: MCT: Certified Systems Administrator

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