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Hospitality Representative
16 hours ago
Job Role
The Reservation Agent is an integral part of the hotel's front office team. Key duties include:
- Handling Reservations: Respond to reservation requests, changes, and cancellations promptly.
- Room Type Selection: Determine the most suitable room type based on guest requirements and availability.
- Rate Confirmation: Verify room rates and guarantee policies with guests.
- Guest Support: Provide assistance to guests regarding hotel facilities and services.
- Revenue Growth: Apply effective sales techniques to increase revenue.
- Data Management: Manage data entry and access in the hotel's reservation system.
Qualifications:
- Bachelor's degree in Hospitality or related field (or equivalent experience).
- Outstanding communication and problem-solving skills.
- Ability to work in a dynamic environment.
- Strong attention to detail and organizational skills.
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