Desk Operations Coordinator Specialist

14 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Overview

  • This position is responsible for providing support to the PMO in Kuwait, located in a physically demanding environment.

The successful candidate will be involved in dispatching initial responses to accidents or incidents, as well as plotting and recording responses. Coordination with the US Army Crimes Record Center (CRC) for Military Police Reports will also be a key responsibility.

Responsibilities:

  • Record incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms, IAW AR 190-40, AR 190-45.
  • Prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions as outlined in general and special orders.
  • Answer emergency and non-emergency phone calls via landline, VoIP, WhatsApp, or cell phone, prioritize and document in the Computer Aided Dispatch System (CAD).
  • Provide emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix.
  • Maintain up-to-date knowledge of radio transmission, broadcasting, control, and operation of telecommunication systems.
  • Safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document.
  • Operate the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Reporting System (ERS).
  • Monitor fire alarm system equipment, IDS, Closed-Circuit Television Systems (CCTV), intrusion detection, vehicle tracking and coordinates for patrol, fire, or EMS response upon activation.
  • Perform all other duties and assignments as required or as directed.


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