Regional Customer Experience Leader

1 day ago


Kuwait City, Al Asimah Client of Michael Page Full time
Job Overview

The Regional Customer Experience Leader is responsible for ensuring that our customers receive exceptional service through our call center team. The ideal candidate will have a strong background in customer service, with experience in managing teams within the healthcare industry.

Key Responsibilities:
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Provide feedback from customers to relevant departments for continuous improvement of services and products.
  • Ensure the call center operations are compliant with relevant healthcare regulations (e.g., HIPAA, patient privacy laws, etc.).
  • Maintain accurate records of customer interactions and provide regular reports on team performance, customer satisfaction, and issues raised.

Requirements:
  • Minimum of 5 years in a call center environment, with at least 3 years in a leadership/managerial role.
  • Experience in managing teams within the healthcare or medical industry, preferably with exposure to medical services such as hair transplant or pharmaceutical products.
  • Strong leadership and people management skills.
  • Excellent communication skills, both written and verbal.

About Our Company Culture
We are a Client of Michael Page, a leading recruitment agency in the region. We value our employees and offer a competitive compensation package, including a salary range of $70,000 - $100,000 per year.

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