
Regional Customer Experience Leader
1 day ago
The Regional Customer Experience Leader is responsible for ensuring that our customers receive exceptional service through our call center team. The ideal candidate will have a strong background in customer service, with experience in managing teams within the healthcare industry.
Key Responsibilities:
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Provide feedback from customers to relevant departments for continuous improvement of services and products.
- Ensure the call center operations are compliant with relevant healthcare regulations (e.g., HIPAA, patient privacy laws, etc.).
- Maintain accurate records of customer interactions and provide regular reports on team performance, customer satisfaction, and issues raised.
Requirements:
- Minimum of 5 years in a call center environment, with at least 3 years in a leadership/managerial role.
- Experience in managing teams within the healthcare or medical industry, preferably with exposure to medical services such as hair transplant or pharmaceutical products.
- Strong leadership and people management skills.
- Excellent communication skills, both written and verbal.
About Our Company Culture
We are a Client of Michael Page, a leading recruitment agency in the region. We value our employees and offer a competitive compensation package, including a salary range of $70,000 - $100,000 per year.
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