Customer Experience Manager

2 days ago


Kuwait City, Al Asimah Azadea Full time
Key Responsibilities
  1. Develop and execute strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
  2. Lead and manage the sales team to achieve sales targets, provide coaching and feedback, and ensure excellent customer service.
  3. Monitor and analyze sales performance, customer feedback, and market trends to inform business decisions.
  4. Analyze sales data to identify trends and opportunities for growth, and develop plans to address any gaps or challenges.
  5. Maintain a high level of product knowledge, stay up-to-date with market trends, and provide expert advice to customers on products and services.
  6. Work closely with the visual merchandising team to ensure visually appealing store displays that drive sales and enhance the shopping experience.
  7. Collaborate with other departments, such as marketing and logistics, to ensure smooth execution of promotions, events, and new product launches.
  8. Manage inventory levels, monitor stock movements, and ensure accurate reporting to inform business decisions.
  9. Recruit, train, motivate, and evaluate the sales team to ensure they have the necessary skills and knowledge to meet their roles and responsibilities.


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