
Customer Experience Manager
1 day ago
We are seeking a highly skilled Customer Experience Manager to join our team at Americana Restaurants. As an Assistant Manager, Loyalty & CRM, you will be responsible for driving customer retention, engagement, and lifetime value through innovative CRM strategies, loyalty programs, and personalized CDP-driven journeys.
Key Responsibilities:
- CRM Strategy and Execution
- Develop and implement a comprehensive CRM strategy aligned with business objectives.
- Create targeted campaigns (email, SMS, push notifications) that balance customer relevance with brand storytelling.
- Analyze campaign performance to optimize ROI, using insights to refine segmentation, messaging, and timing.
- Loyalty Program Management
- Evaluate and enhance KFC's loyalty program to increase customer engagement and repeat purchases.
- Collaborate with cross-functional teams (digital, operations) to integrate loyalty benefits seamlessly into the customer journey.
- Track loyalty KPIs (enrollment, redemption rates, CLV) and identify opportunities for gamification or tiered rewards.
- Personalized Customer Experiences
- Partner with central CDP teams to build dynamic customer segments (e.g., lapsed users, high spenders) and automate personalized journeys.
- Leverage first-party data to enhance hyper-targeted messaging, ensuring consistency across channels.
- Conduct A/B tests on journey triggers (e.g., post-purchase upsells) and scale winning strategies.
- Brand Alignment and Creative Excellence
- Brief agencies on brand tonality, ensuring CRM/loyalty creatives reflect KFC's voice (playful, bold, customer-centric).
- Develop a library of modular creative assets (templates, banners) for rapid campaign deployment.
- Champion innovation in formats (e.g., interactive videos, GIFs) to boost open/click-through rates.
- Data Analysis and Reporting
- Translate complex datasets into actionable insights (e.g., churn predictors, cohort analysis) to inform strategy.
- Present performance reports to leadership, highlighting wins, challenges, and recommended pivots.
- Collaborate with analytics teams to define tracking requirements and ensure data accuracy.
Requirements:
- Bachelor's degree in marketing, Business, Data Analytics, or related field.
- 4-6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management.
- Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g., Clevertap, Salesforce, Braze).
- Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV).
- Experience briefing creative agencies and reviewing assets against brand guidelines.
- Strong project management skills; ability to juggle multiple campaigns and stakeholders.
We are seeking a talented individual who can drive customer experience excellence and deliver results-driven marketing strategies.
-
Customer Experience Manager
4 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeAbout the OpportunityWe are looking for a talented Candidate Name: Customer Experience Manager to drive customer success and deliver exceptional experiences for our customers.As a key member of our team, you will be responsible for developing and executing customer success strategies, identifying opportunities for growth, and ensuring seamless delivery of...
-
Customer Experience Manager
3 days ago
Kuwait City, Al Asimah Azadea Full timeKey ResponsibilitiesDevelop and execute strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.Lead and manage the sales team to achieve sales targets, provide coaching and feedback, and ensure excellent customer service.Monitor and analyze sales performance, customer feedback, and market trends to inform business...
-
Customer Experience Manager
1 day ago
Kuwait City, Al Asimah Abroad Work Full timeCompany OverviewWe are Abroad Work, a leading provider of exceptional residential experiences. Our team is dedicated to delivering outstanding service to our residents and their guests.Job DescriptionWe are seeking a skilled Customer Experience Manager to join our team as a Day Concierge. As the first point of contact for residents and guests, you will be...
-
Customer Experience Manager
6 days ago
Kuwait City, Al Asimah Al Tayer Insignia Full timePrimary ResponsibilitiesThe Sales Consultant will be responsible for:Welcome and greet every customer in a warm and friendly manner.Identify customer needs and provide solutions.Recommend link products and close sales.The ideal candidate will have 3-4 years of experience in retail sales or customer service and be passionate about luxury fashion.
-
Customer Experience Manager
2 days ago
Kuwait City, Al Asimah Chalhoub Group Full timeElevate your skills and knowledge as a Fashion Consultant with Chalhoub Group. Our first Jacquemus concession in Kuwait offers a unique opportunity to work with a renowned luxury brand, driving sales growth and delivering exceptional Guest Experience.As a Fashion Consultant, you will be responsible for achieving individual and collective sales targets while...
-
Manager - Customer Experience System
3 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeJazeera Airways is seeking an experienced and innovative Manager - Customer Experience System to oversee and enhance end-to-end customer communication systems. This pivotal role involves the design, implementation, and management of integrated CRM platforms, social listening tools, and communication channels to ensure a seamless and efficient customer...
-
Customer Experience System Manager
3 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeHealthCare Dynamics Gen. Trading Company W.L.L is seeking a seasoned professional to lead the design, implementation, and management of end-to-end customer communication systems.The ideal candidate will have proven expertise in implementing integrated CRM platforms, social listening tools, and communication channels to ensure a seamless and efficient...
-
Customer Experience Professional
3 days ago
Kuwait City, Al Asimah Sidra Kuwait Hospital Full timeCustomer Experience Professional Job Description:Sidra Kuwait Hospital is committed to delivering exceptional customer experiences to our patients and their families. We are seeking a highly skilled Customer Experience Professional to join our team.About the Role:Develop and implement strategies to improve customer satisfaction and loyalty.Analyze customer...
-
Customer Experience Specialist
3 days ago
Kuwait City, Al Asimah Azadea Full timeAzadea seeks highly skilled individuals to fill the position of Senior Sales Advisor. This exciting opportunity will allow candidates to leverage their expertise in sales and customer service to drive growth and success within the retail industry.About the RoleAs a Senior Sales Advisor, you will be responsible for:Providing exceptional customer experiences...
-
Customer Experience Lead
3 days ago
Kuwait City, Al Asimah Azadea Full timeRequirementsEducation: Technical degree in Hospitality Management or a related field.Experience: Two to four years of experience in F&B Operations or a similar role.Language Skills: Fluency in English; Arabic fluency is a plus.Behavioral Competencies: Customer Focus and Ensures Accountability.
-
Customer Experience Strategist
6 days ago
Kuwait City, Al Asimah Gastronomica Full timeJob Description:The Customer Experience Strategist plays a pivotal role in enhancing customer engagement and loyalty within the Food & Beverage Production and FMCG sectors at Gastronomica. This position is crucial for developing and implementing strategies that foster long-term relationships with customers, ultimately driving sales and brand loyalty.This...
-
Customer Experience Leader
1 day ago
Kuwait City, Al Asimah Alliance International Consulting Firm Full timeAs a Customer Experience Leader at Alliance International Consulting Firm, you will play a key role in shaping our customer engagement strategy and driving business growth through exceptional customer experiences.Key Responsibilities:To develop and implement customer-centric strategies that drive business growth and improve customer satisfactionTo lead...
-
Customer Experience Specialist
1 day ago
Kuwait City, Al Asimah CXG Full timeAbout CXGCXG is a global customer experience agency that helps premium and luxury brands deliver exceptional experiences to their customers. With a network of 170+ experts across 70 countries, we work with our clients to develop programs that support a strong experience and business culture.We are looking for Kuwaiti nationals who are passionate about luxury...
-
Customer Experience Representative
4 days ago
Kuwait City, Al Asimah 20gramscoffee Full timeAt 20 Grams Coffee, we strive to deliver exceptional customer experiences.About the Role:We are seeking a highly skilled Customer Experience Specialist to engage with customers and ensure memorable experiences.Greeting guests with a smileTaking orders in a timely mannerProviding personalized product recommendationsHandling inquiries and feedback...
-
Customer Experience Specialist
1 week ago
Kuwait City, Al Asimah 20gramscoffee Full timeJob Title: Customer Experience SpecialistJoin our team at 20 Grams, where you will engage with customers to ensure memorable and personalized experiences.Responsibilities:Greeting guestsTaking ordersProviding product recommendationsHandling inquiries and feedbackMaintaining a welcoming atmosphereThe ideal candidate has:Excellent communication skillsA...
-
Regional Customer Experience Leader
1 day ago
Kuwait City, Al Asimah Client of Michael Page Full timeJob OverviewThe Regional Customer Experience Leader is responsible for ensuring that our customers receive exceptional service through our call center team. The ideal candidate will have a strong background in customer service, with experience in managing teams within the healthcare industry.Key Responsibilities:Develop and implement customer service...
-
Customer Experience Coordinator
9 hours ago
Kuwait City, Al Asimah Azadea Full timeJob OverviewThis is an excellent opportunity to join Azadea Group as a host in our esteemed restaurant. The successful candidate will be responsible for providing outstanding customer service, scheduling dining reservations, and arranging special services.Key SkillsStrong communication and interpersonal skills.Ability to work well under pressure and...
-
Customer Experience Advocate
7 days ago
Kuwait City, Al Asimah Damas Jewellery Full timeIn this exciting role as Sales Consultant, you will have the opportunity to work with luxury products and deliver exceptional customer experiences.You will work closely with our customers to understand their needs and preferences, providing personalized recommendations and exceptional service.The ideal candidate will possess excellent communication skills, a...
-
Customer Experience Support Professional
3 days ago
Kuwait City, Al Asimah Azadea Full timeWe're seeking a Customer Experience Support Professional to join our team at Azadea. As a Sales Advisor, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and promoting our brand image.Key ResponsibilitiesDeliver outstanding customer service, exceeding customer expectations, and maintaining a high level of customer...
-
Customer Experience Associate
3 days ago
Kuwait City, Al Asimah Azadea Full timeAzadea Group is a leading retailer that owns and operates international franchise concepts in fashion, accessories, food, beverage, home furnishings, sporting goods, multimedia, and beauty products across the Middle East and Africa.Our ValuesWe value integrity, respect, and excellence in everything we do. Our team is dedicated to providing outstanding...