Hotel Hospitality Manager
3 days ago
Hilton Worldwide, Inc. is seeking a skilled Duty Manager to join our team at Waldorf Astoria Kuwait Al Rai.
Job Overview
A Duty Manager plays a vital role in ensuring the highest standards of guest satisfaction and service excellence.
About the Role
As a Duty Manager, you will be responsible for managing the first impressions of our guests, occupying hotel lobbies and public areas, engaging with guests, and resolving complaints promptly.
You will also meet and greet VIP guests, coordinate services, and stay current with hotel products, policies, and emergency procedures.
Key Responsibilities
- Manage and record all guest complaints and resolve them promptly
- Coordinate services and special facilities for long-stay guests
- Understand credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies, and emergency procedures
- Monitor guest satisfaction reports and implement actions to improve results
- Handle and record management issues or emergencies that arise
What We Are Looking For
We are seeking a candidate with previous supervisory experience in Front Office within the hotel/leisure/retail sector.
Candidates should possess excellent leadership skills, exceptional communication skills, and a passion for delivering exceptional levels of guest service.
A degree or diploma in Hotel Management or equivalent would be advantageous.
Benefits of Working with Hilton
Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
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