Hospitality Services Manager
3 days ago
Job Description:
At Internationalhospital Kw, we seek an exceptional Hospitality Services Manager to lead our hospitality departments and ensure a world-class patient experience.
About the Role:
- We are seeking a seasoned professional with at least 5 years of direct experience in hospitality management to oversee the day-to-day operations of our reporting departments.
- The successful candidate will ensure that our facilities are properly maintained, incorporating innovative service culture to optimize the patient experience.
- This includes consistently inspecting and enforcing adherence to hospital standards of excellence, quality assurance, and cost control measures.
- The ideal candidate will have excellent communication skills, be customer-focused, and possess strong problem-solving skills.
- He/She will also be responsible for ensuring that staff are trained based on identified training needs and measures outcomes/objectives met.
- Furthermore, the successful candidate will manage budgets and financial plans as well as controlling expenditure of the department.
- He/She will also interview and shortlist candidates in coordination with HR & PCA.
Requirements:
- Bachelor's degree or MBA, Master, or any additional certificates in Hospitality management.
- Fluent in both conversational and written English. Arabic optional.
- Customer forward.
- Tolerance for ambiguity and patience.
- Good communication skills.
- Team building—hiring, retaining, developing good people, and nurturing team spirit.
- Employee development and performance management.
- Problem-solving skills (conceptual and analytical).
- Emotional intelligence.
- Personal competence (self-awareness, self-regulation, and motivation).
- Social competence (empathy and social skills).
- Details and results orientation.
- Efficient and timely decision-making.
- Project management and execution—delivery.
- Record keeping.
- Knowledge of required organizational practices and accreditation standards relevant to the area of work.
- Knowledge of Kuwait culture.
- Grip on technical knowledge/domain.
- Knowledge of principles and processes for providing customer and personal services.
About Us:
Internationalhospital Kw is a leading healthcare provider committed to delivering exceptional patient care and experiences.
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