Hotel Front Office Lead
6 days ago
We are hiring a seasoned professional to fill the role of Hotel Front Office Lead at Caesars Recruit BLVD. As an Assistant Manager / Lobby Manager, you will be responsible for maintaining a high level of visibility in the hotel lobby and ensuring awareness of all hotel areas.
Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required. Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution.
Ensure that all Guest complaints are managed promptly and completely. This requires strong communication and interpersonal skills, as well as the ability to remain calm under pressure.
The ideal candidate will have prior experience in a similar role, with a proven track record of successfully managing teams and resolving complex issues. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Manage the front office team to ensure seamless guest experiences
- Implement and maintain efficient systems and processes to enhance operational efficiency
- Develop and execute strategies to drive guest satisfaction and loyalty
- Collaborate with other departments to achieve business objectives
Requirements:
- Minimum 2 years of experience in a supervisory or management role in a hospitality setting
- Proven track record of successfully leading teams and achieving business objectives
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
Benefits:
- Ongoing training and development opportunities
- Promotion opportunities within the company
- A competitive salary package
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