Customer Service Representative

1 day ago


Kuwait City, Al Asimah Al Futtaim Private Company (LLC) Full time
About the Role

The Customer Service Associate is responsible for driving sales growth and delivering exceptional customer experiences, while executing various operational tasks assigned by store management.

Key Responsibilities:

  • Maintain a sparkling clean and organized store environment by adhering to standards and cleanliness protocols.
  • Participate in and attend all store meetings and other related functions.
  • Project a positive attitude toward merchandise, brand, and company.
  • Contribute to inventory processes.
  • Assume and complete duties assigned by management.
  • Meet or exceed weekly sales targets.
  • Satisfactorily complete all duties assigned by management.
  • Be punctual and adhere to designated work schedule.
  • Demonstrate flexibility and work effectively with peers and management to achieve goals.
  • Fully comply with M&S Policies and Procedures.
  • Perform housekeeping duties as required.
  • Create a positive first impression for customers through an energetic attitude and adherence to dress code.
  • Greet customers immediately upon entering the store with a smile and sincere greeting.
  • Provide customers with current relevant information.
  • Deliver quality service in fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add value to the sale.
  • Provide efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information in the database.
  • Express sincere gratitude to all customers for shopping at M&S as they exit the store and invite them back.


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