Customer Service and Housing Coordinator

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Key Responsibilities:
The Assistant Billeting Supervisor will oversee the management of living quarters, ensuring that all facilities are well-maintained and that customer needs are met. This includes coordinating the upkeep of living quarters, customers, and staff, as well as tracking and reporting site housing activities. The successful candidate will also manage the day-to-day cleaning of billets and oversee the administrative processing and maintenance of Housing documents. Additionally, they will be responsible for providing logistical and coordination support for multiple and simultaneous billeting and furnishings requirements, interfacing with government representatives and other stakeholders to ensure smooth operations and compliance with Government directives. The Assistant Billeting Supervisor will also respond to Quality/Safety non-compliance concerns/issues, develop SOPs and training plans, and review and approve work schedules and subordinate work assignments. Finally, they will be responsible for Key control, property book, and GFE accountability of all equipment for the housing office.

About You:
We are seeking an experienced and organized individual who can effectively manage the day-to-day operations of our living quarters. As the Assistant Billeting Supervisor, you will have the opportunity to work closely with our customers, government representatives, and other stakeholders to ensure that our facilities are maintained to the highest standards. If you have excellent communication skills, a keen eye for detail, and the ability to work independently, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Manages the upkeep of living quarters, customers, and staff.
  • Tracks and reports site housing activities.
  • Responsible for providing living quarters for PCS, TCS, TDY, or R&R Soldiers daily.
  • Exact knowledge of all employees and their responsibility for the housing office, and participate in the career development of employees.
  • Able to react to last minute changes in a timely manner.
  • Manage the day to day cleaning of billets which house the PCS, TCS, TDY, and R&R Soldiers.
  • Oversee the administrative processing and maintenance of Housing documents to reflect losses, gains or applicable changes of personnel and equipment.
  • Plans, develops, and directs logistical and coordination support for multiple and simultaneous billeting and furnishings support requirements.
  • Interfaces with designated government representatives (i.e. COR, ACO, ACC), Vectrus LC V Management, and other Vectrus Contractor elements to assure smooth operations and compliance with Government directives, standards, and needs.
  • Responds to all Quality/Safety non-compliance concerns/issues (i.e. Customer comments, ICARs, NCR's) to quickly resolve findings, identify, and implement measures to prevent further occurrences.
  • Develops SOPs, work instructions, and training plans that support contractual requirements.
  • Reviews and approves bi-monthly work schedules, subordinate work assignments, time cards, and initiates overtime forecasts requests as needed to meet mission requirements.
  • Responsible for Key control, property book, and GFE accountability of all equipment for the housing office.
  • When openings occur in the sections, request replacements through the Sr. Billeting Manager, and assist as necessary in the interviewing process and recruitment of potential candidates for employment to housing.


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