
Customer Experience Specialist
8 hours ago
Job Summary:
The Service Advisor will serve as the primary point of contact for customers, ensuring a welcoming and professional atmosphere that promotes customer loyalty. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Diagnose customer complaints and concerns, translating technical jargon into easy-to-understand language for clients.
- Create detailed service estimates and communicate the need for repairs or maintenance, ensuring transparency throughout the process.
- Coordinate with technicians to prioritize service work, ensuring efficient workflow and timely completion of repairs.
- Follow up with customers post-service to ensure satisfaction and address any further concerns, fostering long-term relationships.
Requirements:
To succeed in this role, you must have a high school diploma or equivalent and a minimum of 2 years of experience in a customer-facing role. A background in the automotive industry is preferred but not required.
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