Customer Experience Specialist

8 hours ago


Kuwait City, Al Asimah AlZayani Automotive and Trading Company Full time

Job Summary:

The Service Advisor will serve as the primary point of contact for customers, ensuring a welcoming and professional atmosphere that promotes customer loyalty. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Diagnose customer complaints and concerns, translating technical jargon into easy-to-understand language for clients.
  • Create detailed service estimates and communicate the need for repairs or maintenance, ensuring transparency throughout the process.
  • Coordinate with technicians to prioritize service work, ensuring efficient workflow and timely completion of repairs.
  • Follow up with customers post-service to ensure satisfaction and address any further concerns, fostering long-term relationships.

Requirements:

To succeed in this role, you must have a high school diploma or equivalent and a minimum of 2 years of experience in a customer-facing role. A background in the automotive industry is preferred but not required.



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