
Customer Service Representative
2 days ago
About the Role
- You will serve as the first point of contact between Zain and our loyal customers, providing exceptional service in a professional manner that reflects our Zain values and mission.
Your responsibilities will include but not be limited to:
- Handling a high volume of inbound calls and greeting customers with a courteous and friendly tone.
- Assessing and evaluating customer concerns and resolving their problems efficiently and effectively.
- Providing detailed product and service information to customers, ensuring they have a comprehensive understanding of our offerings.
- Promoting Zain's products and services by identifying customer needs and interests, and delivering personalized offers that meet those needs.
- Troubleshooting service equipment issues, ensuring seamless resolution for our customers.
- Meeting and exceeding individual and team performance metrics, adhering to our high standards.
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