Service Account Specialist

2 days ago


Kuwait City, Al Asimah Ooredoo Full time

Job Summary:

We are seeking a highly skilled Service Account Specialist to join our team. In this role, you will be responsible for managing accounts and providing exceptional customer service to our corporate customers.

Key Responsibilities:

  • Manage accounts and provide post-sales support to corporate customers.
  • Collaborate with account managers to resolve any issues that may arise.
  • End-to-end support of customers and key account managers through difficulties related to tariffs, billing, and service requests.
  • Attend and resolve walk-in corporate customer issues escalated from key account managers or service delivery teams.
  • Adding and canceling services for B2B customers using various systems.
  • Respond to sales requirements and support other departments by responding to emails and calls.
  • Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in the field.

Requirements:

  • Bachelor's degree in business or a related discipline from a recognized tertiary institution.
  • 2-3 years of experience based on progression ladder in a similar or related function.
  • Good general knowledge of Ooredoo Telecom products and services.
  • Strong customer orientation and communication skills.
  • Fluency in written and verbal English and Arabic.


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