
Luxury Hotel Reservations Expert
17 hours ago
At Four Seasons Hotels Ltd, we're seeking a skilled Luxury Hotel Reservations Expert to join our team. This role involves providing exceptional customer service and handling reservations for our esteemed guests.
About the Job:
- Answer phone inquiries efficiently and effectively.
- Capture sales for incoming calls related to room, spa, restaurant reservations, and in-room dining requests.
- Run daily reports for departmental operational departments, Sales & Marketing, General Manager, and Department Head.
- Manage general reservations and guest communication e-mail inboxes.
- Accept and deliver mobile instant messages, wake-up calls, messages, and facsimiles in a timely manner.
- Handle guest complaints in accordance with Four Seasons policy.
- Contact guests to communicate and obtain pre-arrival information.
- Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
- Assist GRS in guest recognition efforts by pre-clearing reservations to identify existing return guest profiles and acknowledge those requiring VIP or Special Attention.
- Contact guests or travel planners to clarify any discrepancies in preferences or requests before guest's arrival.
- Monitor Front Desk and Central Team reservations made the night prior, address any reoccurring issues.
- Perform installation and repairs of telephone, facsimile, or high-speed internet services in the guest room or public area meeting space.
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