Reservations and Guest Relations Manager

23 hours ago


Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time

Four Seasons Hotels Ltd is seeking a highly skilled Reservations and Guest Relations Manager to join our team. In this critical role, you will be responsible for managing all aspects of guest reservations and relations, ensuring exceptional guest experiences and driving business growth.

Main Responsibilities:

  • Develop and implement strategies to drive revenue growth through effective reservation management.
  • Build and maintain strong relationships with guests, responding to their needs and concerns in a prompt and courteous manner.
  • Collaborate with internal teams to ensure seamless guest experiences and optimal utilization of hotel resources.
  • Analyze guest feedback and satisfaction data to identify areas for improvement and implement changes as necessary.
  • Stay up-to-date with industry trends and best practices in reservations and guest relations management.


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