Reservations and Communications Agent

1 day ago

Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time

Reservations and Communications Agent (Arabic Speaker)

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Locations: Kuwait City at Burj Al Shaya
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: REQ10315137

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

About the Location:

A resort-like sanctuary in Kuwait's heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you'll find soaring rooftop restaurants, leisure facilities and the city's largest guest rooms.

What You Will Do:

  • Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
  • Capture sales for incoming calls related to room, spa, restaurant reservations and in-room dining requests. Accurately coordinate details of each reservation or request.
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
  • Manage the general reservations and guest communication e-mail inboxes.
  • Accept and deliver mobile instant messages, wake-up calls, messages and facsimiles in a timely manner.
  • Handle guest complaints in accordance with Four Seasons policy.
  • Contact guests to communicate and obtain pre-arrival information.
  • Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
  • Run appropriate reports checking for special requests or those requiring procedural actions, hard block key room assignments, inform Manager of any reservation requiring Special Attention.
  • Assist GRS in guest recognition efforts by pre-clearing reservations to identify existing return guest profiles and acknowledge those requiring VIP or Special Attention.
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guest's arrival.
  • Monitor Front Desk and Central Team reservations made the night prior, address any reoccurring issues.
  • Performs installation and repairs of telephone, facsimile or high-speed internet services in the guest room or public area meeting space.

What You Bring:

  • Minimum of a year experience working in a similar position in five-star luxury hotels.
  • Excellent reading, writing and oral proficiency in the English and Arabic languages.
  • Excellent computer literacy skills.
  • Previous Administrative experience.
  • Excellent customer service and communication skills.

What We Offer:

  • Full board shared living accommodation in a high quality, well-resourced compound.
  • Complimentary nights at FS Hotels worldwide.
  • Regular social and sporting events.
  • Paid home leave tickets.
  • Transportation to and from work.
  • Free Wi-Fi in accommodation and employee transportation buses.

Work Authorization:

Hotel will apply for the work authorization for the successful candidate.

We look forward to receiving your application

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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