Technical Help Desk Professional

1 week ago


Kuwait City, Al Asimah THE BRIDGE CO. Full time

We are looking for an experienced IT Technical Support professional to join our team at The Bridge Co.. As the first point of contact for all users, you will provide problem resolution and support, diagnose and troubleshoot hardware, software, network, and system issues, and assist users with software installations, upgrades, and system updates.

Key Responsibilities:

  1. Incident Resolution: Respond to IT support tickets, calls, and emails in a timely and professional manner.
  2. User Support: Serve as the first point of contact for all users, providing problem resolution and support.
  3. Troubleshooting: Diagnose and troubleshoot hardware, software, network, and system issues.
  4. Equipment Maintenance: Install, configure, and maintain desktop and laptop computers, printers, CCTV, and other IT equipment.
  5. Software Assistance: Assist users with software installations, upgrades, and system updates.
  6. Documentation: Document issues and resolutions in the Service Desk tracking system.
  7. Remote Support: Provide remote support to users via remote desktop tools or VPN.
  8. Inventory Management: Maintain an up-to-date IT asset inventory, ensuring all equipment is accurately tracked.

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