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Luxury Hotel Reservation Expert
5 days ago
As a global hospitality leader, we strive to deliver exceptional guest experiences through our commitment to luxury and genuine heart.
Our modern urban sanctuaries around the world offer unique blends of local culture, art, and resort-like spaciousness, creating unforgettable stays for our guests.
Job RoleThis role requires an experienced and skilled individual to join our team as a Reservations and Communications Agent.
The successful candidate will be responsible for handling guest inquiries, capturing sales, and managing reservations and guest communication.
Key Accountabilities- Provide exceptional customer service to guests via phone, email, and in-person interactions.
- Accurately capture sales and coordinate details for each reservation or request.
- Run daily reports for departmental and operational needs.
- Manage general reservations and guest communication inboxes.
- Acknowledge and deliver mobile instant messages, wake-up calls, messages, and facsimiles in a timely manner.
- Handle guest complaints according to Four Seasons policy.
- Contact guests to collect pre-arrival information.
- Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
- At least one year of experience working in a similar position in a five-star luxury hotel environment.
- Excellent communication and interpersonal skills.
- Strong computer literacy skills.
- Prior administrative experience.
- Competitive compensation package.
- Opportunities for career growth and professional development.
- Comprehensive benefits package including health insurance, paid time off, and more.
- Access to exclusive employee discounts and perks.
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