Reservations and Guest Service Ambassador

5 days ago


Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time
About Four Seasons Hotels and Resorts

We are a world-class hospitality company driven by a collective passion for delivering exceptional guest experiences through a commitment to luxury and genuine heart.

Our modern urban sanctuary in Kuwait City offers a unique blend of Middle Eastern architecture, contemporary art, and resort-like spaciousness.

Job Responsibilities
  • Answer phone inquiries efficiently and warmly, using guest names when possible and routing calls to proper extensions.
  • Capture sales for incoming calls related to room, spa, restaurant reservations, and in-room dining requests, accurately coordinating details for each reservation or request.
  • Run daily reports for departmental, operational, Sales & Marketing, General Manager, and Department Head needs.
  • Manage general reservations and guest communication e-mail inboxes.
  • Acknowledge and deliver mobile instant messages, wake-up calls, messages, and facsimiles in a timely manner.
  • Handle guest complaints according to Four Seasons policy.
  • Contact guests to collect pre-arrival information.
  • Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
  • Review reports for special requests or procedural actions, hard block key room assignments, and inform Manager of reservations requiring Special Attention.
  • Assist GRS in guest recognition efforts by pre-clearing reservations to identify existing return guest profiles and acknowledge those requiring VIP or Special Attention.
  • Contact guests or travel planners to clarify discrepancies in preferences or requests before arrival.
  • Monitor Front Desk and Central Team reservations made the night prior, addressing any reoccurring issues.
  • Perform installation and repairs of telephone, facsimile, or high-speed internet services in guest rooms or public meeting spaces.
Requirements
  • At least one year of experience working in a similar position in five-star luxury hotels.
  • Excellent reading, writing, and oral proficiency in English and Arabic languages.
  • Strong computer literacy skills.
  • Prior administrative experience.
  • Exceptional customer service and communication skills.
Benefits
  • Full board shared living accommodation in a high-quality compound.
  • Complimentary nights at FS Hotels worldwide.


  • Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotels and ResortsAs a global hospitality leader, we strive to deliver exceptional guest experiences through our commitment to luxury and genuine heart.Our modern urban sanctuaries around the world offer unique blends of local culture, art, and resort-like spaciousness, creating unforgettable stays for our guests. Job RoleThis role...


  • Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time

    About UsFour Seasons Hotels and Resorts is a leading global hospitality company known for its exceptional guest experiences.We strive to provide our guests with a luxurious and memorable stay through our commitment to quality and service excellence. Job SummaryThis role requires an experienced and skilled individual to join our team as a Reservations and...


  • Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time

    About Us">We are Four Seasons Hotels and Resorts, a global leader in luxury hospitality. Our mission is to deliver exceptional experiences for our guests through unparalleled service and attention to detail. With properties around the world, we pride ourselves on creating unforgettable moments for our guests.A Unique Opportunity">This role presents a unique...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    We are seeking a highly skilled and motivated Guest Experience Ambassador to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. As an Airport Representative, you will play a critical role in creating memorable experiences for our guests by providing personalized service and attention to detail.The successful candidate will possess excellent...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    The RoleAs a Reservations and Communications Agent, you will be the first point of contact for our guests, responding to inquiries, capturing sales, and managing reservations. Your excellent communication skills and attention to detail will ensure seamless guest experiences. You will also be responsible for running daily reports, handling guest complaints,...


  • Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time

    About This Opportunity:We are seeking a highly motivated and experienced Front Desk Agent to join our team at Four Seasons Hotels Ltd in Kuwait City. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise during their...


  • Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time

    About Us:Four Seasons Hotels Ltd is a world-renowned hospitality company dedicated to delivering exceptional guest experiences. We are committed to creating a workplace culture that values teamwork, respect, and open communication.Your Key Responsibilities:Deliver exceptional customer service to our guests, responding to their inquiries and resolving any...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    We are looking for a Customer Experience Ambassador who can make a lasting impression on our guests.The ideal candidate will be responsible for greeting guests, serving food and beverages, and providing exceptional customer service throughout their stay.A degree or diploma in Hospitality or Tourism management is a plus.Minimum 2 years of work experience in...

  • Resort Ambassador

    4 days ago


    Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time

    About Four Seasons">We are a global company that operates resorts and hotels around the world, known for our commitment to excellence and our dedication to creating exceptional experiences for our guests. Our people are our greatest asset, and we strive to attract and retain the best talent in the industry.Job Description">This role involves supervising the...


  • Kuwait City, Al Asimah Abroad Work Full time

    At Abroad Work, we are seeking a highly skilled and compassionate Residential Ambassador to join our team.The successful candidate will serve as the primary point of contact for residents and guests upon arrival, setting the tone for a memorable experience through exceptional customer service.Key Responsibilities:Greet residents and their guests warmly and...


  • Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotels and ResortsWe are a global hospitality leader dedicated to delivering exceptional guest experiences through our commitment to luxury and genuine heart.Our properties offer unique blends of local culture, art, and resort-like spaciousness, creating unforgettable stays for our guests. Job DescriptionThis role requires a highly skilled...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Role Profile:The Community Marketing Lead is responsible for creating brand awareness and building brand loyalty through community activations. The role focuses on building relations with local relevance and creating meaningful long-term relationships with studios and brand ambassadors to reach new guests and diversify lululemon's community.Key Performance...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    As a Premium Dining Hostess at HealthCare Dynamics Gen. Trading Company W.L.L, you will play a vital role in delivering exceptional customer service and contributing to a memorable dining experience.Key Responsibilities:Ensuring a seamless dining experience by greeting guests, managing reservations, and overseeing the waitlist.Providing menus, answering...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    HealthCare Dynamics Gen. Trading Company W.L.L invites applications for a Premium Dining Hostess position that offers an opportunity to develop your skills in delivering exceptional customer service and creating a warm atmosphere for our guests.Job Description:The successful candidate will be responsible for:Ensuring a seamless dining experience by greeting...


  • Kuwait City, Al Asimah Baker Tilly Full time

    Key Responsibilities:We are seeking a highly skilled Guest Services Representative to join our team. The ideal candidate will possess excellent communication skills, be able to understand the needs of business guests, and provide exceptional service.The successful candidate will be responsible for managing phone calls, receiving and greeting business guests,...


  • Kuwait City, Al Asimah Grand Hyatt Full time

    Are you passionate about delivering outstanding service? Do you have a genuine interest in hospitality? If so, we encourage you to apply for this exciting opportunity at Grand Hyatt Kuwait City!Key Responsibilities:The selected candidate will be expected to perform a range of tasks related to hosting events, including greeting guests, managing reservations,...


  • Kuwait City, Al Asimah Marriott Full time

    As a Guest Event Expert at St. Regis Hotels & Resorts, you'll have the opportunity to combine classic sophistication with modern sensibility.About Our TeamOur team is dedicated to delivering exquisite experiences for our guests. We're committed to an uncompromising level of bespoke and anticipatory service.We're seeking individuals who share our passion for...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job ResponsibilitiesDevelop and implement effective guest relations strategies and operations to address feedback, ensure VIP experiences, and maintain a professional brand image.Coach teams to align with corporate culture and enhance customer service through comprehensive training and policy development.Collaborate with cross-functional teams to manage...


  • Kuwait City, Al Asimah Marriott International Full time

    Job SummaryWe are looking for a Guest Service Expert Leader to join our team. As a leader, you will be responsible for ensuring the delivery of exceptional guest service and creating memorable experiences for our clients.Key ResponsibilitiesLead a team of guest service experts to deliver exceptional guest experiencesDevelop and implement strategies to...


  • Kuwait City, Al Asimah Marriott Full time

    As a Guest Event Expert at Marriott International, you'll have the opportunity to work in a dynamic and fast-paced environment.About Our CompanyWe're a global hospitality company that's committed to delivering exceptional experiences for our guests.We're seeking individuals who share our passion for delivering exceptional experiences and are skilled in event...