
Customer Service Ambassador for Five-Star Hotels
7 days ago
About Us:
Four Seasons Hotels Ltd is a world-renowned hospitality company dedicated to delivering exceptional guest experiences. We are committed to creating a workplace culture that values teamwork, respect, and open communication.
Your Key Responsibilities:
- Deliver exceptional customer service to our guests, responding to their inquiries and resolving any issues that may arise during their stay.
- Capture sales for incoming calls related to room reservations, spa bookings, restaurant requests, and in-room dining services, accurately coordinating the details of each reservation or request.
- Prepare and review daily reports for the department, operational departments, Sales & Marketing, General Manager, and Department Head.
- Manage the general reservations and guest communication email inboxes, responding promptly to guest inquiries.
- Accept and deliver mobile instant messages, wake-up calls, messages, and facsimiles in a timely manner, ensuring that our guests receive their communications on time.
- Handle guest complaints according to Four Seasons policy, providing fair and respectful solutions.
- Contact guests to communicate and obtain pre-arrival information, ensuring that we understand their needs and preferences.
- Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations, and ensure that our guests' stays are seamless and enjoyable.
- Review and analyze reports to identify areas for improvement, making recommendations to enhance our services.
- Collaborate with other teams, such as Guest Recognition Services, to provide personalized attention to our guests.
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before the guest's arrival, ensuring that we meet their expectations.
- Monitor Front Desk and Central Team reservations made the night prior, addressing any recurring issues to maintain high levels of customer satisfaction.
About You:
- You should have a minimum of one year's experience working in a similar position in five-star luxury hotels, preferably in Kuwait City.
- You must possess excellent reading, writing, and oral proficiency in English and Arabic languages.
- Strong computer literacy skills and previous administrative experience are highly desirable.
- You should possess excellent customer service and communication skills, able to build strong relationships with our guests and colleagues.
Benefits:
- Full board shared living accommodation in a high-quality, well-resourced compound.
- Complimentary nights at FS Hotels worldwide.
- Regular social and sporting events.
- Paid home leave tickets.
- Transportation to and from work.
- Free Wi-Fi in accommodation and employee transportation buses.
-
Customer Service Ambassador
1 week ago
Kuwait City, Al Asimah Hyatt Hotels Corporation Full timeRole OverviewWe are seeking a highly skilled Barista/Bartender to join our team and contribute to our mission of providing exceptional customer service.This role requires the preparation and serving of drinks to customers, as well as creating classic and innovative drinks based on their needs and expectations.Key ResponsibilitiesDeliver exceptional customer...
-
Reservations and Guest Service Ambassador
5 days ago
Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full timeAbout Four Seasons Hotels and ResortsWe are a world-class hospitality company driven by a collective passion for delivering exceptional guest experiences through a commitment to luxury and genuine heart.Our modern urban sanctuary in Kuwait City offers a unique blend of Middle Eastern architecture, contemporary art, and resort-like spaciousness. Job...
-
Reservations and Customer Experience Manager
5 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeYour Skills and QualificationsTo succeed in this role, you will need a minimum of one year's experience in a similar position in five-star luxury hotels. You must have excellent reading, writing, and oral proficiency in English and Arabic, as well as strong computer literacy skills. Previous administrative experience and excellent customer service skills are...
-
Customer Service Ambassador
1 day ago
Kuwait City, Al Asimah AlMailem Group Full timeAbout UsAlMailem Group is a leading company in the industry, and we are looking for a highly skilled CUSTOMER SERVICE AMBASSADOR to join our team.Job Description:Provide exceptional customer service via phone, email, and chat in both Arabic and English languages.Offer accurate information regarding services, pricing, and appointments to ensure customer...
-
Luxury Hotel Reservation Expert
5 days ago
Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full timeAbout Four Seasons Hotels and ResortsAs a global hospitality leader, we strive to deliver exceptional guest experiences through our commitment to luxury and genuine heart.Our modern urban sanctuaries around the world offer unique blends of local culture, art, and resort-like spaciousness, creating unforgettable stays for our guests. Job RoleThis role...
-
Hotel Reservations and Communication Expert
7 days ago
Kuwait City, Al Asimah Four Seasons Hotels Ltd Full timeAbout This Opportunity:We are seeking a highly motivated and experienced Front Desk Agent to join our team at Four Seasons Hotels Ltd in Kuwait City. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise during their...
-
Resort Service Associate
1 week ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeYour QualificationsOne+ year experience working in a five-star hotel housekeeping is considered an asset.Strong organization skills and attention to detail.Excellent communication skills.We offer a comprehensive training program for our housekeeping staff, which includes both online and offline training sessions. This will equip you with the necessary skills...
-
Customer Experience Agent
5 days ago
Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full timeAbout Four Seasons Hotels and ResortsWe are a global hospitality leader dedicated to delivering exceptional guest experiences through our commitment to luxury and genuine heart.Our properties offer unique blends of local culture, art, and resort-like spaciousness, creating unforgettable stays for our guests. Job DescriptionThis role requires a highly skilled...
-
Five-Star Spa Team Member
6 days ago
Kuwait City, Al Asimah Four Seasons Hotel Full timeJoin our team as a Luxury Spa Experience Coordinator and take your career to new heights!As a member of our spa team, you will be responsible for delivering an exceptional guest experience, exceeding our standards of quality, professionalism, and friendliness.Key Responsibilities:Escorting guests to the changing room and treatment room, ensuring any...
-
Luxury Food and Beverage Ambassador
4 days ago
Kuwait City, Al Asimah Four Seasons Hotels And Resorts Full timeAbout Four Seasons: Our people drive our success, and we strive to empower them to deliver exceptional guest experiences. A world-class employee experience is crucial in enabling our team members to create memorable impressions for our guests, residents, and partners. We value recognizing familiar faces, welcoming newcomers, and treating everyone with...
-
Hotel Kitchen Staff
2 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeResponsibilitiesAs a Resort Cook, your primary responsibilities will include:Preparing and cooking food in the staff cafeteria according to standard procedures and guidelines.Collaborating with the Chef de Partie/Demi Chef de Partie to develop and implement standard recipes.Maintaining high standards of food quality, taste, presentation, and...
-
F&B Service Professional
4 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeWe are seeking a highly skilled and experienced Food and Beverage Server to join our team at a luxurious hotel in Kuwait.Key Responsibilities:Provide exceptional dining experiences for guests by describing menu items in an engaging and vivid manner.Effectively communicate guest orders to the kitchen and coordinate food timings to ensure seamless...
-
Hotel Service Ambassador
2 days ago
Kuwait City, Al Asimah Ihgarmyhotels Full timeCompany OverviewVignette Collection is a group of luxury hotels offering guests an authentic way to travel. We've created a brand that gives guests and colleagues a new choice, one that puts people at the heart of everything we do, to reframe luxury hospitality for the better.Your Day-to-DayWe're searching for a Waiter/Waitress confident in delivering...
-
Hotel Sales Strategist
7 days ago
Kuwait City, Al Asimah InterContinental Hotels Group Full timeJob DescriptionSales Manager Position at InterContinental Hotels GroupWe are seeking an experienced sales manager to join our team at InterContinental Hotels Group. As a sales manager, you will be responsible for developing and implementing sales strategies to achieve business goals.About the RoleMonitor competitors' activities and provide market...
-
Executive Culinary Specialist
1 week ago
Kuwait City, Al Asimah Four Seasons Hotel Full timeCompany OverviewFour Seasons Hotel is a luxurious urban sanctuary in the heart of Kuwait City, blending Middle Eastern architecture with contemporary design and art. This Forbes Five-Star rated property offers an unparalleled level of luxury and service to its guests.Our hotel features soaring rooftop restaurants, leisure facilities, and spacious rooms,...
-
Dining Services Director
3 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeAbout Four SeasonsWe believe in creating lasting impressions by truly connecting with people and the world around us. Our team members around the world strive to deliver exceptional experiences, driven by our commitment to luxury and genuine service.In Kuwait, you will find a modern urban oasis with a unique blend of traditional and modern architecture,...
-
Event Service Manager
3 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeAbout Four SeasonsWe believe in creating experiences that exceed expectations, driven by our passion for delivering exceptional service. Our team members around the world strive to make every moment special, whether it's a wedding, corporate event or family gathering.In Kuwait, you will find a unique blend of traditional and modern architecture, with...
-
Guest Relations Coordinator
5 days ago
Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full timeAbout UsFour Seasons Hotels and Resorts is a leading global hospitality company known for its exceptional guest experiences.We strive to provide our guests with a luxurious and memorable stay through our commitment to quality and service excellence. Job SummaryThis role requires an experienced and skilled individual to join our team as a Reservations and...
-
Five-Star Guest Services Agent
5 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeThe RoleAs a Reservations and Communications Agent, you will be the first point of contact for our guests, responding to inquiries, capturing sales, and managing reservations. Your excellent communication skills and attention to detail will ensure seamless guest experiences. You will also be responsible for running daily reports, handling guest complaints,...
-
Guest Service Associate
5 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeWe are looking for a Customer Experience Ambassador who can make a lasting impression on our guests.The ideal candidate will be responsible for greeting guests, serving food and beverages, and providing exceptional customer service throughout their stay.A degree or diploma in Hospitality or Tourism management is a plus.Minimum 2 years of work experience in...