Customer Experience Agent

5 days ago


Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time
About Four Seasons Hotels and Resorts

We are a global hospitality leader dedicated to delivering exceptional guest experiences through our commitment to luxury and genuine heart.

Our properties offer unique blends of local culture, art, and resort-like spaciousness, creating unforgettable stays for our guests.

Job Description

This role requires a highly skilled and experienced individual to join our team as a Reservations and Communications Agent.

The successful candidate will be responsible for handling guest inquiries, capturing sales, and managing reservations and guest communication.

Main Responsibilities
  • Handle guest inquiries and respond to their needs in a timely and efficient manner.
  • Capture sales and accurately coordinate details for each reservation or request.
  • Manage general reservations and guest communication inboxes.
  • Acknowledge and deliver mobile instant messages, wake-up calls, messages, and facsimiles in a timely manner.
  • Handle guest complaints according to Four Seasons policy.
  • Contact guests to collect pre-arrival information.
  • Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Requirements
  • At least one year of experience working in a similar position in a five-star luxury hotel environment.
  • Excellent reading, writing, and oral proficiency in English and Arabic languages.
  • Strong computer literacy skills.
  • Prior administrative experience.
Perks and Benefits
  • Full board shared living accommodation in a high-quality compound.
  • Complimentary nights at FS Hotels worldwide.

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