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Guest Relations Coordinator
5 days ago
Four Seasons Hotels and Resorts is a leading global hospitality company known for its exceptional guest experiences.
We strive to provide our guests with a luxurious and memorable stay through our commitment to quality and service excellence.
Job SummaryThis role requires an experienced and skilled individual to join our team as a Reservations and Communications Agent.
The successful candidate will be responsible for handling guest inquiries, capturing sales, and managing reservations and guest communication.
Key Responsibilities- Provide exceptional customer service to guests via phone, email, and in-person interactions.
- Accurately capture sales and coordinate details for each reservation or request.
- Run daily reports for departmental and operational needs.
- Manage general reservations and guest communication inboxes.
- Acknowledge and deliver mobile instant messages, wake-up calls, messages, and facsimiles in a timely manner.
- Handle guest complaints according to Four Seasons policy.
- Contact guests to collect pre-arrival information.
- Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
- Minimum one year of experience in a similar role in a five-star luxury hotel environment.
- Excellent communication and interpersonal skills.
- Strong computer literacy skills.
- Prior administrative experience.
- Competitive compensation package.
- Opportunities for career growth and professional development.
- Comprehensive benefits package including health insurance, paid time off, and more.
- Access to exclusive employee discounts and perks.
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