Retail Store Operations Manager

2 days ago


Kuwait City, Al Asimah Azadea Group Full time
About the Role

The Shop Manager is a key position within Azadea Group, responsible for overseeing store operations to ensure exceptional customer service, maximize sales, and profitability. This individual will manage inventory, maintenance, and ensure the shop's external appearance meets brand standards.

Responsibilities
  1. Customer Insight: Identify customer needs, market trends, and competitor activities impacting the region or market.
  2. Sales Growth: Analyze hourly, daily, and weekly sales performance; monitor top-selling items; identify missing sizes and items; and manage collection rotation in coordination with relevant stakeholders to determine replenishment needs.
  3. Inventory Management: Monitor all inventory activities, including cycle counts, stock movements, transfers between shops, transfers to/from the warehouse, damaged items, devolutions, and shrinkage.
  4. Staff Management: Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
  5. Store Appearance: Oversee the shop's image and ensure compliance with the brand's standards. Verify and follow up on the cleanliness, display, and maintenance of the shop, including the windows, cash registers, and stock rooms.
  6. Data Analysis: Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity to facilitate informed decision-making.


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