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Retail country manager

4 weeks ago

Kuwait City, Al Asimah Royal Avenue Investments Full time
As the Store Country Manager, you will be responsible for the overall operations, performance, and growth of our toy stores across Kuwait. You will lead a dedicated team to ensure that each store delivers exceptional service, a fun shopping experience, and operates in line with our brand values and business objectives. Your leadership will play a key role in driving sales, managing store teams, and executing key initiatives to expand our presence in the country. Key Responsibilities Lead and manage a team of store managers and staff across multiple locations, fostering a positive, engaging, and high-performance culture. Develop and execute strategies to drive growth in sales, foot traffic, and customer loyalty, ensuring each store meets and exceeds its financial targets. Oversee daily operations to ensure high levels of customer satisfaction, efficient processes, and product availability. Collaborate with the marketing and merchandising teams to launch in-store promotions, events, and seasonal campaigns tailored to the local market. Monitor key performance indicators (KPIs) such as sales, profit margins, inventory levels, and customer feedback to assess and drive performance improvements. Conduct regular store visits to provide coaching, guidance, and support to store managers and staff. Ensure adherence to safety standards, brand guidelines, and operational procedures to deliver an excellent shopping experience. Work closely with the supply chain and logistics teams to ensure timely deliveries and stock management. Analyze market trends, customer preferences, and competitor activity to identify new opportunities for growth and innovation. Prepare and manage the annual budget, ensuring efficient cost control and maximizing profitability across the region. Build and maintain strong relationships with local suppliers, vendors, and partners. Qualifications Bachelor's degree in Business Administration, Retail Management, or a related field (MBA is a plus). At least 5+ years of experience in retail management, with a proven track record in leading multi-location retail operations, ideally in the toys or consumer goods industry. Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team. Passion for the toy industry and a deep understanding of customer needs and trends in the sector. Experience managing P&L, budgets, and financial reporting. Strong analytical skills with the ability to identify opportunities and drive results. Fluent in English, additional languages are a plus. Willingness to travel regularly to oversee stores and visit different locations across the country. What We Offer Competitive salary with performance-based bonuses. Opportunities for career growth and advancement within a global company. A fun, dynamic, and collaborative work environment. Comprehensive benefits package including health insurance, and more.
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