Sales and Retail Operations Manager

14 hours ago


Kuwait City, Al Asimah D & H International Company W.L.L. Full time
About the Role

We are seeking an experienced Sales and Retail Operations Manager to join our team at D&H International Company W.L.L.

Job Description

The Sales and Retail Operations Manager will be responsible for driving sales growth, improving operational efficiency, and enhancing customer satisfaction across our retail stores.

Main Responsibilities:
  1. Sales Performance Management:
  • Develop and implement strategies to achieve monthly sales targets and drive revenue growth.
  • Monitor and analyze sales data to identify trends, opportunities, and areas for improvement.
Operational Excellence:
  • Oversee the day-to-day operations of our retail stores, ensuring efficient management of inventory, visual merchandising, and store maintenance.
  • Implement processes to optimize store layout, product placement, and visual displays.
Customer Experience:
  • Foster a culture of excellent customer service, ensuring that customers receive a personalized and engaging shopping experience.
  • Monitor and address customer feedback, concerns, and complaints in a timely and professional manner.
Team Leadership:
  • Lead, develop, and motivate a high-performing team of sales associates and department managers.
  • Provide coaching, training, and performance evaluations to ensure team members have the skills and knowledge required to excel in their roles.
Inventory Management:
  • Manage inventory levels, stockroom organization, and receiving procedures to minimize waste and maximize productivity.
  • Conduct regular cycle counts and audits to maintain accuracy and prevent shrinkage.
Store Maintenance:
  • Ensure the overall appearance and cleanliness of the store, including fixtures, flooring, and decorations.
  • Maintain accurate records of store maintenance, repairs, and capital expenditures.
Requirements:
  1. Leadership and Teamwork:
  • Proven ability to lead and motivate teams to achieve sales targets and operational goals.
  • Excellent communication, interpersonal, and problem-solving skills.
Business Acumen:
  • Strong understanding of retail operations, sales strategies, and customer behavior.
  • Able to analyze sales data, market trends, and competitor activity to inform business decisions.
Customer Focus:
  • Demonstrated commitment to delivering exceptional customer experiences, ensuring customer satisfaction and loyalty.
  • Ability to handle customer complaints and concerns in a professional and empathetic manner.
Operations Management:
  • Experience in managing inventory, visual merchandising, and store maintenance.
  • Able to maintain accurate records, manage budgets, and control expenses.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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