Customer Desk Engineer

3 weeks ago

Kuwait City Precision Hire Solution Full time

Job Overview

The Customer Desk Engineer is crucial in providing firstline technical support and customer service. This role serves as the direct link between the companys products and services and its clientele ensuring that all customer queries and technical issues are resolved promptly and efficiently. This position is vital for maintaining high customer satisfaction and loyalty by providing expert assistance and fostering positive relationships.

As a technical leader and advisor the Country Desk Engineer is responsible for driving innovation providing expert guidance on well construction projects and facilitating the transfer of knowledge across the organization. This position demands a high level of technical proficiency an acute understanding of the local business environment and exemplary communication skills to effectively manage relationships with a diverse range of internal and external stakeholders. By fostering a culture of continuous improvement and excellence the Country Desk Engineer plays a critical role in ensuring the companys competitive edge and reputation in the marketplace.

Responsibilities:

  • Oversee and manage the Desk Engineering operations within the designated country to ensure alignment with regional strategies and objectives.
  • Coordinate with local sales and technical teams to implement geozone / global directives effectively at the country level.
  • Provide onground technical knowledge and support to local customers assisting with troubleshooting and optimization of Well Construction products and services.
  • Engage directly with clients to understand their needs and tailor solutions accordingly ensuring compliance with both global guidelines and local requirements.
  • Collaborate with the global R&D and product management teams to facilitate the introduction and adaptation of new technologies and products within the country.
  • Ensure that local operations are equipped to handle new technologies and provide feedback to regional teams on local market responses and potential improvements.
  • Conduct regular safety trainings and audits to maintain high safety standards and awareness among the team.
  • Generate technical documentation and proposals as required ensuring clear communication and documentation standards are met.
  • Assist operations with onthejob support as needed leveraging expertise to enhance operational outcomes and customer satisfaction.

Skills:

  • Deep understanding of well construction products and services including but not limited to Liner Hangers Cementing Products Inflatable Packers and Swellables.
  • Proficiency in job design software and technical specifications calculations relevant to well construction.
  • Ability to perform prejob calculations validate job designs and select appropriate equipment based on technical requirements.
  • Competence in handling technical documentation and equipment procedures ensuring all operations meet industry and company standards.
  • Strong analytical and problemsolving skills to effectively address operational challenges and optimize processes.
  • Capability to adapt to changing operational demands and resilient in managing operational challenges and emergencies.

Qualifications:

  • Bachelors Degree in Engineering (Petroleum Mechanical Civil or related field). This foundational requirement ensures the candidate has a solid technical understanding necessary for the role.
  • Minimum of 35 years of field experience in well construction drilling or related oilfield services. This demonstrates practical knowledge and handson skills.
  • Minimum of 23 years in Desk Engineering or a similar role that involves technical sales support product development or customer interaction in the oil and gas industry.
  • Advanced technical skills in software relevant to well construction and design such as AutoCAD SolidWorks or similar engineering design tools.
  • Strong analytical skills with a demonstrated ability to oversee complex projects and derive actionable insights from vast data sets.

This job has been sourced from an external job board.
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