
Call Center Professional
2 days ago
- Manage incoming and outgoing calls efficiently, ensuring timely resolution of customer inquiries.
- Identify customers' needs, clarify information, research issues, and provide solutions or alternatives.
- Build strong relationships with customers by going above and beyond their expectations.
- Maintain accurate records of all conversations in our call center database.
- Meet personal and team targets for qualitative and quantitative performance.
- Utilize opportunities to promote products and services to customers.
- Ensure responses are aligned with established communication scripts addressing customer-related issues.
- Escalate complex issues or complaints to supervisors when necessary.
- Proven knowledge of customer relationship management practices and customer service principles.
- Excellent phone and verbal communication skills, with active listening abilities.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Strong interpersonal skills for seamless interactions with customers.
- Teamwork capabilities when required.
- Proficient data entry and typing skills.
- A minimum high school diploma and at least 2 years of experience in a call center environment are mandatory.
Please submit your CV in PDF format to careers@nascokw.com.
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