Call Center Professional

2 days ago


Kuwait City, Al Asimah Nasco General Trading & Cont Full time
Key Responsibilities
  • Manage incoming and outgoing calls efficiently, ensuring timely resolution of customer inquiries.
  • Identify customers' needs, clarify information, research issues, and provide solutions or alternatives.
  • Build strong relationships with customers by going above and beyond their expectations.
  • Maintain accurate records of all conversations in our call center database.
  • Meet personal and team targets for qualitative and quantitative performance.
  • Utilize opportunities to promote products and services to customers.
  • Ensure responses are aligned with established communication scripts addressing customer-related issues.
  • Escalate complex issues or complaints to supervisors when necessary.
Requirements and Skills
  • Proven knowledge of customer relationship management practices and customer service principles.
  • Excellent phone and verbal communication skills, with active listening abilities.
  • Ability to multitask, prioritize tasks, and manage time effectively.
  • Strong interpersonal skills for seamless interactions with customers.
  • Teamwork capabilities when required.
  • Proficient data entry and typing skills.
  • A minimum high school diploma and at least 2 years of experience in a call center environment are mandatory.

Please submit your CV in PDF format to careers@nascokw.com.



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