Customer Support Specialist

15 hours ago


Kuwait City, Al Asimah Kic Kw Full time

Kic Kw is seeking a skilled Customer Support Specialist to join our team. As a Call Center Associate, you will be the first point of contact for our customers, providing them with exceptional service and support.

Key Responsibilities
  • Answer customer inquiries and resolve issues in a professional and courteous manner.
  • Utilize available resources to research and provide accurate information to customers.
  • Handle and resolve customer complaints in a timely and effective manner.
  • Provide customers with product and service information, as well as process forms, orders, and applications as necessary.
  • Identify and escalate priority issues, reporting to management as needed.
  • Route inbound calls to the appropriate resources.
  • Complete call notes and reports as necessary, updating them in our CRM system.
  • Obtain and evaluate relevant data to handle complaints and inquiries.
  • Record details of comments, inquiries, complaints, and actions taken.
Requirements
  • A background in education related to the working field.


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