Patient Care Advocate

11 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

About the Role

  • This position involves managing a high volume of customer interactions, requiring a calm and composed demeanor under pressure.

Key Responsibilities

  • Manage inbound and outbound customer calls, responding to inquiries and resolving issues in a timely and effective manner.
  • Use active listening skills to identify customers' needs and wants, addressing their concerns promptly.
  • Provide personalized solutions to complex issues, utilizing problem-solving skills to find creative solutions.
  • Upsell products and services where applicable, while maintaining a customer-centric approach.
  • Maintain accurate records of all conversations in our call center database, using clear and concise language.
  • Stay up-to-date on industry best practices by participating in educational seminars.
  • Meet qualitative and quantitative targets, while upholding the highest standards of customer service.

Benefits

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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