Telecommunications Support Specialist

15 hours ago


Kuwait City, Al Asimah Ooredoo Full time
Job Description

VAC9505 is seeking a skilled Telecommunications Support Specialist to provide exceptional customer service and technical support for B2B customers.

Key Responsibilities:
  • Provide efficient support for B2B customers over the phone with first call resolution KPI.
  • Escalate non-resolved cases to concerned departments as per Call Center procedures.
  • Follow-up on progress of complaints settlement with departments involved, and ensure regular information is shared with customers.
Requirements:
  • Diploma/Bachelor degree in computer science, engineering or a related field.
  • Proficiency in both English and Arabic languages.
  • Knowledge and experience of customer service practices and Call Center processes.

Additional requirements include proficiency in advanced routing and switching knowledge, voice experience covering basic knowledge, and CCNA certification. Experience with DSL media troubleshooting and configuration is also desirable.



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