Patient access representative

23 hours ago


Kuwait City, Al Asimah Doctoruna Full time
Job purpose: As the first point of contact for employees, responsible for maintaining a positive demeanor in all communicative efforts related to point of service collections, registration, financial clearance, and admissions for inpatients and/or outpatients and the Emergency Medicine Unit. Key Accountabilities: GENERIC ACCOUNTABILITIESSystems and Processes: Follow all relevant policies, processes, and procedures so that work is carried out in a controlled and consistent manner; contribute to cost-efficient usage of resources to reduce wastage and unnecessary expense. HSE and Risk Management: Adhere to all relevant HSE and Risk management procedures, instructions, and controls. SPECIFIC ACCOUNTABILITIESPatient Access Services: Capture demographic and financial information required to complete patient registration/admission and record the information in the electronic record system; verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service; obtain signatures, verify accuracy of information, and scan documents into electronic patient records as applicable; field phone calls regarding billing issues, appointment cancellations, and all related concerns. Job success factors: Maintaining Patient Confidentiality. Excellent Patient Services as per set standards. Utilizing technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards. Consistent performance of registration through timely, accurate, and courteous completion of patient clinical and financial data. Maintaining an accuracy rate within set guidelines.
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