Telephone Switch Systems Specialist

6 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Summary:

We are seeking a skilled Telephone Switch Systems Specialist to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. The ideal candidate will have a strong background in telephone systems and experience with the Redcom IGX Switch system.

Key Responsibilities:
  • Perform all service orders (SEVORD) on the switch.
  • Perform telephone systems administration, operations, maintenance, and services in accordance with the OEM manual.
  • Perform patch programming changes, and telephone prefix and area code updates.
  • Troubleshoot the switch and ancillary devices to correct trouble by any mechanical or programming task and/or parts replacement required to restore service.
  • Perform remote diagnostics, parts and materials replacement, emergency technical assistance, and technical documentation updates.
  • Coordinate with local exchange carriers to correct trouble on the commercial path, or to add a new service or to upgrade an existing service.
  • Coordinate with the RNOSC for DOD network compliance procedures and/or the implementation of telecommunication service orders.
  • Participate in performance assessment, evaluations, training, and preparations for US Military contingency operations.
  • Provide responses to inspection reports.
  • Maintain logs, cable records and a telephone database.
  • Verify customer service, and complete reports and records.

Requirements:
  • High school diploma required or GED required.
  • At least five years experience in telephone systems and completed a certified course of instruction on the general operations and maintenance of the Redcom IGX Switch system.

Working Environment:
The working environment will be 90% office and 10% working with Outside Plant personnel. Performs other duties and assignments as required.

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