
Hardware Support Specialist
2 days ago
United Business Group WLL is a leader in IT infrastructure management and technical support services. We leverage our expertise and current technology assets to meet the ever-changing demands of our customers through cost-effective IT solutions.
We are seeking an experienced and skilled hardware support specialist to join our IT team. The successful candidate will be responsible for providing technical support, computer maintenance, troubleshooting, computer repair, and working with various operating systems on-site. This is a hands-on role that requires excellent problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Provide Technical Support: Offer expert assistance to clients with hardware-related issues, including installation, configuration, and upgrading of systems and software.
- Troubleshoot and Repair Hardware: Diagnose and resolve complex technical problems with computer hardware and software.
- Conduct Routine Maintenance: Regularly inspect and test equipment to ensure optimal performance and minimize downtime.
- Collaborate with Other Teams: Work closely with IT, operations, and management teams to resolve technical issues and implement new technologies.
- Develop Technical Documentation: Create user manuals, technical guides, and knowledge base articles to enhance technical support and services.
- Stay Up-to-Date: Continuously update knowledge and skills to stay current with the latest technologies and advancements in the field.
- Education: University degree or diploma in Computer Science, Electronics, or a related field.
- Experience: 5-7 years of experience in hardware or software support and service.
- Hands-On Experience: Proficient with hardware from major vendors, including HP, Dell, and IBM.
- Software Skills: Familiarity with Microsoft Project and Microsoft Visio (added benefit).
- Office Suite: Good understanding of Microsoft Office and Office 365 deployment.
- Diagnostics and Testing: Proficient in using standard diagnostic and testing equipment and software tools.
- Problem-Solving and Analytical Skills: Excellent problem-solving skills, attention to detail, and analytical skills.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills.
- Time Management: Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
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