IT Infrastructure Support Specialist

2 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Description: We are seeking a highly skilled IT Field Support Engineer to join our team at HealthCare Dynamics Gen. Trading Company W.L.L.

About the Role:

The successful candidate will provide smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.

Responsibilities:

  • Troubleshoot system and network issues using deductive reasoning skills.
  • Adhere to workplace health and safety policies shared by the company.
  • Ensure tasks are completed within deadlines.
  • Maintain good communication skills (written & oral) with the Client and Company.
  • A backup Engineer must be available in case of absence of the primary Engineer.

Requirements:

  • Preferred: Associate's degree in Electronics and CompTIA A+ Certification.
  • A Client-specific certification program will be introduced during the transition phase.
  • Engineers must clear an online test after knowledge transfer/onboarding.

Experience and Technical Skills:

  • 2-3 years of experience in IT Infrastructure field support, including troubleshooting hardware, software, operating system, and network issues.
  • Fixing problems while adhering to hardware warranty and customer security compliance requirements.
  • Bilingual capability: Primary language – Arabic, Secondary – English (good working competence).
  • Hands-on experience with Windows OS and basic Mac OS support.
  • Skilled in desk-side support and PC break/fix services.
  • Basic knowledge of enterprise LAN/WAN setups, including TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hands activity under instruction-based tasks.
  • Experience with anti-spyware and anti-virus software.
  • Ability to lift/move computer equipment up to 50 lbs (25 kg), subject to local health and safety regulations.


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