Technical Support Engineer

15 hours ago


Kuwait City, Al Asimah United Real Estate Company (URC) Full time

At United Real Estate Company (URC), we are seeking a highly skilled Technical Support Engineer to join our team.

Talent Acquisition & Development Specialist - URC

This role will focus on maintaining the company's IT infrastructure and ensuring the smooth operation of hardware and technology components.

Responsibilities:

  • Provide timely support for escalated troubleshooting requirements.
  • Maintain systems according to industry best practices and company policies.
  • Automate routine procedures, monitor servers, and create reports.
  • Administer web servers and ensure secure backup measures for optimal operations.
  • Support new colleagues by activating network drives, printers, and providing necessary access and training.

Contribution to Optimal Efficiency:

  • Stay up-to-date with new technologies and suggest improvements for efficient use.
  • Evaluate and recommend products/solutions to enhance efficiency and performance.
  • Minimize downtime for networks and services.
  • Test and evaluate new technologies before deployment.
  • Analyze system performance and adjust accordingly.
  • Perform other tasks as required or directed by management.

System Compliance:

  • Monitor and maintain compliance with hardware maintenance agreements.
  • Ensure user community adherence to security, compliance, and access policies.
  • Participate in implementing hardware policies and procedures along with maintenance.

Self-Management:

  • Strive for high proficiency in all competencies and skills required.
  • Set performance goals with the Line Manager and achieve them throughout the year.
  • Identify training needs and agree on them with the Line Manager.

Qualifications:

  • Bachelor's degree in Computer Science or related field.
  • 2 – 5 years of relevant experience.
  • Certification from Microsoft is required.
  • Certification from CISCO is preferred.
  • Excellent written and spoken English; Arabic is an added advantage.
  • Prior experience in system support in a similar organization.


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