Technical Support Specialist

4 days ago


Kuwait City, Al Asimah Amentum Full time

About the Job

Amentum is seeking a highly skilled Technical Support Specialist to support Product Manager Force Protection Systems (PM FPS) and Product Manager Ground Sensors (PM GS). As a Field Support Representative, you will be responsible for providing embedded technical support, maintenance, repairs, expertise, and advice to Army tactical units.

Key Responsibilities

  • Install, repair, and service electronic equipment, such as computers, radar, missile control, avionics, and communications, in field installations.
  • Converse with customers or supervisors to plan layout of equipment.
  • Read and study blueprints, schematics, manuals, and other specifications to determine installation procedures.
  • Install or oversee installation of equipment according to manufacturer's specifications.
  • Operate system to demonstrate equipment and to analyze malfunctions.
  • Interpret maintenance manuals, schematics, and wiring diagrams, and repair equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
  • Instruct and direct workers in servicing and repairing equipment; instruct customers on operation of equipment.
  • Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
  • May instruct workers in electronic theory.
  • May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
  • May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
  • Responsible for the consulting, engineering, and operations activities performed at a particular customer location.
  • Identify changes in telecommunications, computer, and systems technology and interpret their meaning to senior management and the customer.
  • Provide technical assistance to facilitate planning, design, installation, modification, and operation of an information systems capability.
  • Prepare long and short-range plans for application selection, systems development, systems maintenance, production activities and for necessary support resources.
  • Responsible for applications systems analysis and programming activities for a group or section and for feasibility studies, time and cost estimates, and the establishment and implementation of new and revised applications systems and programs.
  • Assist in projecting software and hardware requirements.
  • Assign personnel to various projects and direct their activities; review and evaluate their work and prepare performance reports.
  • Confer with and advise subordinates on administrative policies and procedures, technical problems, priorities and methods.
  • Consult with personnel in other information systems sections to coordinate activities.
  • Prepare activity and progress reports regarding the activities at a particular customer site.
  • Confer and consult with customer personnel regarding performance and scheduling issues.
  • Other duties as assigned.

Required Qualifications

  • Must have a high school diploma.
  • Must have a minimum of 5 years providing embedded technical support, maintenance, repairs, expertise, and advice to Army tactical units.
  • Must have an Active SECRET US Government Clearance. Note: US Citizenship is required to maintain a SECRET Clearance.


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