
Technical Support Specialist
14 hours ago
About the Job
Amentum is seeking a highly skilled Technical Support Specialist to support Product Manager Force Protection Systems (PM FPS) and Product Manager Ground Sensors (PM GS). As a Field Support Representative, you will be responsible for providing embedded technical support, maintenance, repairs, expertise, and advice to Army tactical units.
Key Responsibilities
- Install, repair, and service electronic equipment, such as computers, radar, missile control, avionics, and communications, in field installations.
- Converse with customers or supervisors to plan layout of equipment.
- Read and study blueprints, schematics, manuals, and other specifications to determine installation procedures.
- Install or oversee installation of equipment according to manufacturer's specifications.
- Operate system to demonstrate equipment and to analyze malfunctions.
- Interpret maintenance manuals, schematics, and wiring diagrams, and repair equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
- Instruct and direct workers in servicing and repairing equipment; instruct customers on operation of equipment.
- Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
- May instruct workers in electronic theory.
- May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
- May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
- Responsible for the consulting, engineering, and operations activities performed at a particular customer location.
- Identify changes in telecommunications, computer, and systems technology and interpret their meaning to senior management and the customer.
- Provide technical assistance to facilitate planning, design, installation, modification, and operation of an information systems capability.
- Prepare long and short-range plans for application selection, systems development, systems maintenance, production activities and for necessary support resources.
- Responsible for applications systems analysis and programming activities for a group or section and for feasibility studies, time and cost estimates, and the establishment and implementation of new and revised applications systems and programs.
- Assist in projecting software and hardware requirements.
- Assign personnel to various projects and direct their activities; review and evaluate their work and prepare performance reports.
- Confer with and advise subordinates on administrative policies and procedures, technical problems, priorities and methods.
- Consult with personnel in other information systems sections to coordinate activities.
- Prepare activity and progress reports regarding the activities at a particular customer site.
- Confer and consult with customer personnel regarding performance and scheduling issues.
- Other duties as assigned.
Required Qualifications
- Must have a high school diploma.
- Must have a minimum of 5 years providing embedded technical support, maintenance, repairs, expertise, and advice to Army tactical units.
- Must have an Active SECRET US Government Clearance. Note: US Citizenship is required to maintain a SECRET Clearance.
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