Customer success manager

2 days ago


Kuwait City, Al Asimah SRT Marine Systems Plc Full time
SRT Marine Systems plc (SRT) is a fast-growing and ambitious multi-national company headquartered in the UK. SRT Marine Systems is a UK-based international marine surveillance technology and systems company. We have recently entered into a large ten-year contract with the Kuwait Ministry of Interior and are now building up our local team. We offer an exciting place to work where we are contributing to a real impact on the future of Kuwait, along with excellent pay and long-term career prospects. The company is making a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products, and systems that significantly enhance security, safety, and environmental protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting meritocracy, where high-quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented, hard-working individuals have the opportunity to make a real impact across the marine world, and on themselves through personal financial rewards and job satisfaction. Role Overview We are seeking a bi-lingual (English & Arabic), ambitious and talented person from a system-type product training or product management background, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You will be responsible for helping the customer to use and set up their SRT system to ensure they gain optimal benefit, including ad-hoc user-related troubleshooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels. Responsibilities Work with the customer to configure system functionality settings that deliver the outcomes requested by the customer. Understand the customer's operational objectives and problems and evolve system settings and configurations that solve these challenges for them. Help the customer evolve their organisation to be fully integrated operationally within our system platform. Provide front-line user support to enable them to smoothly use the system. Provide continuous insightful feedback on suggested improvements and new functionalities to our product management and development teams. Requirements Kuwait National – Bilingual, English & Arabic Inquisitive with excellent problem-solving capabilities. Excellent interpersonal communication skills. Professional and discrete. Natural ability to quickly understand new concepts and products. From a customer support, product management, or training background for complex computer applications. Benefits Excellent pay Long-term career development opportunities Benefits package that includes private medical care
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