
Medical Services Coordinator
4 hours ago
About Us
- HealthCare Dynamics Gen. Trading Company W.L.L. is a leading healthcare provider committed to delivering exceptional patient care and service.
Job Description
- This position involves managing a high volume of customer interactions, requiring a calm and composed demeanor under pressure.
Key Responsibilities
- Manage inbound and outbound customer calls, responding to inquiries and resolving issues in a timely and effective manner.
- Use active listening skills to identify customers' needs and wants, addressing their concerns promptly.
- Provide personalized solutions to complex issues, utilizing problem-solving skills to find creative solutions.
- Upsell products and services where applicable, while maintaining a customer-centric approach.
- Maintain accurate records of all conversations in our call center database, using clear and concise language.
- Stay up-to-date on industry best practices by participating in educational seminars.
- Meet qualitative and quantitative targets, while upholding the highest standards of customer service.
Benefits
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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