
Customer Service Liaison
4 hours ago
A Customer Service Liaison plays a pivotal role in ensuring customer satisfaction by handling queries, providing support, and resolving complaints efficiently. They serve as the primary point of contact for customers and foster positive relationships with clients.
- Critical Responsibilities:
- Support Customers: Address inquiries via various channels including phone, email, chat, or in-person interactions.
- Issue Resolution: Identify, troubleshoot, and resolve customer problems in a timely manner.
- Order Management: Assist customers with orders, returns, refunds, and exchanges.
- Complaint Handling: Manage customer complaints and escalate complex issues when necessary.
- Knowledge Update: Stay updated with company products, services, and policies to provide accurate information.
- Follow-up: Ensure customer concerns are resolved by following up with relevant departments.
- Record Keeping: Maintain accurate records of customer interactions, feedback, and resolutions.
- Relationship Building: Build and maintain positive relationships with customers to improve retention.
- Quality Assurance: Ensure compliance with company policies and service standards.
- Upselling Cross-Selling (if applicable): Recommend products or services that meet customer needs.
- Education: High school diploma or bachelor's degree in any field.
- Experience: 1-3 years in customer service, call centers, or client handling roles.
- Communication Skills: Strong verbal and written communication in English (additional languages are a plus).
- Problem-Solving: Ability to handle difficult customers and find solutions effectively.
- Technical Skills: Proficiency in MS Office, CRM software, and customer service tools.
- Multitasking Ability: Manage multiple customer requests efficiently.
- Empathy Patience: Ability to handle customer concerns with professionalism and understanding.
- Teamwork: Work collaboratively with internal teams to ensure customer satisfaction.
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