
Customer Support Ambassador
3 days ago
We are seeking a skilled Customer Support Specialist to join our team at StriveNest. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers through various communication channels.
About the Role:
As a Customer Support Specialist, you will serve as the primary point of contact for customers, providing timely and professional assistance via phone, email, and live chat. You will address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction.
Key Responsibilities:
• Troubleshoot technical issues and guide customers through product features and functionalities
• Process orders, returns, and refunds accurately and in accordance with company policies and procedures
• Maintain thorough and accurate records of customer interactions and transactions in our CRM system
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
Requirements:
To succeed in this role, you will need:
• High school diploma or equivalent; bachelor's degree preferred
• Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner
• Strong problem-solving skills and the ability to think quickly on your feet
• Empathetic and patient demeanor, with a genuine desire to help others
• Proficiency in using customer support software and CRM systems
• Ability to multitask and prioritize in a fast-paced environment
What We Offer:
We provide a competitive salary and benefits package, including health insurance and retirement savings options. You will also have the opportunity to work remotely from anywhere in the world and participate in ongoing training and professional development opportunities to enhance your skills and advance your career.
Estimated Salary Range: $45,000 - $65,000 per year, depending on location and experience.
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