Developer Expert in Customer Support and Experience

15 hours ago


Kuwait City, Al Asimah Viacomms Telecom KSCC Full time

CX Development Expert:

We are looking for a seasoned CX Development Expert to join our team at Viacomms Telecom KSCC. The ideal candidate will have extensive experience in designing, developing, and maintaining custom solutions within the Customer Experience platforms.

Responsibilities and Requirements:

  • Develop and lead the development of custom solutions using CX platforms (Genesys, Zendesk Sunshine, Avaya AXP).
  • Create and enhance CX apps and widgets and integrate them with other systems using APIs and SDKs.
  • Collaborate with cross-functional teams to integrate CX instances with other systems.
  • Develop and maintain APIs to facilitate data flow between CX platforms and various applications.
  • Implement automation rules and custom workflows to enhance customer support processes.

Qualifications and Education:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5 Years experience as a Software Developer using REST APIs and SDKs.
  • 5 Years experience with CX platforms (Genesys, Zendesk, Avaya AXP).
  • Proficiency in configuring and customizing the CX platforms.
  • Strong understanding of customer support processes and best practices.


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