Service Desk Operations Manager

3 days ago


Kuwait City, Al Asimah Vectrus Full time
Job Overview
Vectrus is seeking a highly skilled Service Desk Lead to support the Service Desk Supervisor and/or Manager in operating a walk-in and call-in Work Order Reception Desk. This position provides an excellent opportunity to gain experience in supervising, coordinating, and overseeing the daily Service Order Reception Center operation.

Responsibilities
The successful candidate will be responsible for ensuring personnel correctly capture data on maintenance work order requests and preventative maintenance inspection forms for upload into the Computer Maintenance Management System. Additionally, they will provide appropriate training to Service Desk Seniors and Service Desk Technicians, as well as guidance and assistance to personnel in accomplishing their assigned duties and responsibilities.

Key Skills and Qualifications
The ideal candidate will possess at least five (5) years of experience in direct customer service communications, with approximately two (2) years of work in a Service Desk or Customer Service environment. They will also have approximately three (3) years of experience in a leadership role and possess strong interpersonal and negotiation skills. The ability to work effectively in a team environment, exercise sound business judgment, and prioritize responsibilities to handle a demanding workload are essential.

Compensation and Benefits
The estimated annual salary for this position is $80,000 - $110,000, depending on experience and qualifications. Vectrus offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off. As an equal opportunity employer, we value diversity and inclusion in the workplace.

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