Help Desk Operations Specialist

4 days ago


Kuwait City, Al Asimah Vectrus Full time
Company Overview

Vectrus is a global leader in providing innovative solutions to its clients, leveraging over 120 years of experience and expertise. With a strong commitment to integrity, respect, and responsibility, Vectrus empowers its employees to drive success in the global marketplace.

Job Description

This Help Desk Operations Specialist position plays a crucial role in supporting the company's IT infrastructure, ensuring seamless operations and exceptional customer service. As an integral part of the team, you will be responsible for monitoring and resolving technical issues, collaborating with internal stakeholders, and maintaining situational awareness of system performance.

Key Responsibilities
  • Provide level-1 and level-2 technical support for enterprise-level systems and services.
  • Serve as escalation point for complex production, application, or system problems.
  • Analyze and resolve incidents and requests related to service usage.
  • Maintain accurate records and reports on Authorized Service Interruptions (ASIs) and Hazardous Conditions (HAZCONs).
Required Skills and Qualifications

To excel in this role, you should possess:

  • At least one baseline certification (IAT I or II) and one computing environment certification (e.g., CompTIA Server+ or Microsoft MCSA: Windows 10).
  • Strong analytical and problem-solving skills, with ability to work comfortably in a fast-paced, deadline-oriented environment.
  • Excellent communication and interpersonal skills, with ability to effectively interact with regional network operations support centers and CENTCOM personnel.
Estimated Salary

$61,500 - $85,000 per year, based on location and experience.

Benefits

Vectrus offers a comprehensive benefits package, including:

  • Competitive salary and bonus structure.
  • Company-paid housing and transportation.
  • Tuition reimbursement program.
  • Opportunities for career growth and professional development.
Equal Opportunity Employer

Vectrus is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or disability.



  • Kuwait City, Al Asimah V2X Inc Full time

    Job Title: Desk Operations Coordinator SpecialistAbout the JobV2X Inc is seeking an experienced Desk Operations Coordinator Specialist to join our team. This role will be based in Kuwait and will provide support for LOGCAP.The successful candidate will perform all Desk Operations functions, including dispatching initial responses to accidents or incidents,...


  • Kuwait City, Al Asimah Vectrus, Inc Full time

    Job Title: Desk Operations ManagerAbout Vectrus: Vectrus, Inc is a leading provider of business process services to the US government and defense industry. Our mission is to deliver innovative solutions that meet the evolving needs of our customers.Job Summary: We are seeking a highly motivated and experienced Desk Operations Manager to join our team in...


  • Kuwait City, Al Asimah Vectrus Full time

    Company OverviewVectrus is a leading provider of innovative solutions for the global marketplace. With a commitment to integrity, respect, and responsibility, we leverage differences to drive innovation and expand our success.SalaryThe estimated salary for this position is $80,000 - $120,000 per year, depending on experience.Job DescriptionWe are seeking an...


  • Kuwait City, Al Asimah Vectrus Full time

    Job Summary:Vectrus seeks a highly skilled Desk Operations Coordinator to join our team in Kuwait. This exciting opportunity requires the candidate to possess excellent communication and organizational skills, as well as experience in dispatching emergency services and operating telecommunication systems.About the Job:This role will involve coordinating with...


  • Kuwait City, Al Asimah V2X Inc Full time

    About the JobWe are seeking a highly skilled Desk Operations Coordinator to join our team in support of LOGCAP in Kuwait. This is an exciting opportunity for a motivated and detail-oriented individual to play a key role in providing emergency notifications, dispatching initial response to accidents or incidents, and coordinating with the US Army Crimes...


  • Kuwait City, Al Asimah Vectrus Full time

    Job DescriptionThis role is located in Kuwait and forms part of our LOGCAP support team. As a Desk Operations Coordinator, you will be responsible for dispatching initial responses to accidents or incidents, providing emergency notifications according to the USG notification matrix, and plotting recording responses to accidents and incidents.


  • Kuwait City, Al Asimah Vectrus, Inc Full time

    About VectrusVectrus, Inc. is a leading provider of mission-critical services and solutions to the U.S. Government and its allies.Job OverviewThis Service Desk Administrator role offers a competitive salary of $60,000 - $80,000 per year, plus company-paid housing and transportation, a completion bonus, and tuition reimbursement...


  • Kuwait City, Al Asimah V2X Inc Full time

    About the RoleThis position will be based in Kuwait, supporting the LOGCAP program. The successful candidate will be responsible for performing all Desk Operations functions for the PMO, including dispatching initial responses to accidents or incidents, providing emergency notifications, and coordinating with the US Army Crimes Record Center.The ideal...


  • Kuwait City, Al Asimah Vectrus, Inc Full time

    About Vectrus, Inc.With 120 years of successful mission support experience, we bring expertise in integrating physical and digital infrastructure from base to battlefield. Our $3.9 B company and 16,000 people collaborate with clients worldwide to tackle complex challenges with integrity, respect, responsibility, and professionalism.Job DescriptionWe seek a...


  • Kuwait City, Al Asimah Alghanim Industries Full time

    Job Title: Logistics Operations SpecialistAbout the Role:As a Logistics Operations Specialist at Alghanim Industries, you will be responsible for coordinating all incoming shipments for various business units. This involves following original documents, collaborating with shipping lines, transporters, clearance teams, and finance teams to close job files...


  • Kuwait City, Al Asimah Propel Consult Full time

    Job Summary: Propel Consult is seeking a highly skilled IT Operations Director to lead the Information Technology Department in Kuwait. The successful candidate will be responsible for maintaining high levels of IT infrastructure systems uptime and availability, ensuring that critical business systems and the IT infrastructure are functioning properly and...


  • Kuwait City, Al Asimah Vectrus, Inc Full time

    This is a salaried position, with an estimated annual salary of approximately $80,000-$110,000. Company OverviewVectrus, Inc is a global leader in providing critical lifecycle support services to the U.S. military and its allies. Our commitment to excellence and dedication to our customers drive us to deliver exceptional results.About the RoleWe are seeking...


  • Kuwait City, Al Asimah The British School Of Kuwait Full time

    We are seeking a highly skilled Logistics Operations Specialist to join our team at The British School of Kuwait. Located in the heart of Kuwait, our school provides a world-class education to students from diverse backgrounds.Job SummaryBritish International for Education is a leading educational provider in Kuwait, comprising four prestigious institutions:...


  • Kuwait City, Al Asimah Vectrus Full time

    About VectrusVectrus is a global leader in providing innovative solutions to support the delivery of critical mission requirements.Job DescriptionWe are seeking an experienced Service Desk Administrator to join our team. The successful candidate will provide exceptional technical and non-technical support to our clients, working closely with internal teams...


  • Kuwait City, Al Asimah 247GulfTrivia Full time

    Join 247GulfTrivia and take the first step towards a successful career in finance. As a Financial Operations Specialist, you will play a crucial role in managing financial records and ensuring accuracy and compliance with regulations.About UsAt 247GulfTrivia, we are committed to providing our clients with exceptional financial services. Our team of experts...


  • Kuwait City, Al Asimah Propel Consult Full time

    Company OverviewWe are Propel Consult, a leading architectural and engineering consulting firm with operations in Kuwait.Job Description:We are seeking an experienced Senior IT Infrastructure Manager to join our Information Technology Department. As a key member of our team, you will be responsible for maintaining high levels of IT infrastructure systems...


  • Kuwait City, Al Asimah USO Full time

    About the RoleWe are seeking a highly motivated and organized Center Operations Specialist to join our team in Camp Buehring, Kuwait. As a key member of our operations team, you will be responsible for executing day-to-day center operations, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service...


  • Kuwait City, Al Asimah Vectrus Full time

    Job OverviewWe are seeking a highly skilled and experienced IT Service Desk Administrator to join our team. The successful candidate will provide top-notch technical support and services to our clients, ensuring seamless operation of our systems and infrastructure.


  • Kuwait City, Al Asimah Client Of Profolio Full time

    Job Description: We are seeking a detail-oriented individual to join our team as a Financial Operations Specialist. The ideal candidate should hold a bachelor's degree in a field other than business or accounting, with fluency in English and strong analytical skills. This role involves reviewing financial documents to ensure accuracy and compliance with...


  • Kuwait City, Al Asimah Vectrus, Inc Full time

    Job OverviewWe are seeking an experienced Logistics Operations Specialist to join our team in Kuwait. As a key member of our logistics team, you will be responsible for supervising and executing logistics services supporting the LOGCAP V contract.About UsVectrus, Inc is a leading provider of worldwide infrastructure development, operations, maintenance,...