Help Desk Operations Specialist
4 days ago
Vectrus is a global leader in providing innovative solutions to its clients, leveraging over 120 years of experience and expertise. With a strong commitment to integrity, respect, and responsibility, Vectrus empowers its employees to drive success in the global marketplace.
Job DescriptionThis Help Desk Operations Specialist position plays a crucial role in supporting the company's IT infrastructure, ensuring seamless operations and exceptional customer service. As an integral part of the team, you will be responsible for monitoring and resolving technical issues, collaborating with internal stakeholders, and maintaining situational awareness of system performance.
Key Responsibilities- Provide level-1 and level-2 technical support for enterprise-level systems and services.
- Serve as escalation point for complex production, application, or system problems.
- Analyze and resolve incidents and requests related to service usage.
- Maintain accurate records and reports on Authorized Service Interruptions (ASIs) and Hazardous Conditions (HAZCONs).
To excel in this role, you should possess:
- At least one baseline certification (IAT I or II) and one computing environment certification (e.g., CompTIA Server+ or Microsoft MCSA: Windows 10).
- Strong analytical and problem-solving skills, with ability to work comfortably in a fast-paced, deadline-oriented environment.
- Excellent communication and interpersonal skills, with ability to effectively interact with regional network operations support centers and CENTCOM personnel.
$61,500 - $85,000 per year, based on location and experience.
BenefitsVectrus offers a comprehensive benefits package, including:
- Competitive salary and bonus structure.
- Company-paid housing and transportation.
- Tuition reimbursement program.
- Opportunities for career growth and professional development.
Vectrus is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or disability.
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