Front-Line Operations Manager

2 days ago

Kuwait City, Al Asimah Vectrus, Inc Full time

This is a salaried position, with an estimated annual salary of approximately $80,000-$110,000. Company Overview

Vectrus, Inc is a global leader in providing critical lifecycle support services to the U.S. military and its allies. Our commitment to excellence and dedication to our customers drive us to deliver exceptional results.

About the Role

We are seeking an experienced Front-Line Operations Manager to join our team in Kuwait. As a key member of our operations team, you will be responsible for overseeing the overall effective management of personnel and resources necessary to meet contract specifications involving Desk Operations and Police Administration.

Main Responsibilities:

  • Directly manage the Desk Operations team, ensuring that all work meets specific performance requirements and standards in the PWS.
  • Oversee the overall operation of the Desk Operation Coordinators, Desk Operation Supervisors, Police Administrators, Emergency Dispatchers, and Operation Coordinators.
  • Ensure specialized training on equipment such as USG-installed alarms, intrusion detection, vehicle tracking, and Closed-Circuit Television Systems (CCTVs); Army Law Enforcement Reporting and Tracking System (ALERTS), Computer Aided Dispatch (CAD), and other data programs to track MPR and traffic infractions.
  • Support the program in other matters as required.

Required Skills and Qualifications:

  • High School diploma required, AA or BA/BS Degree preferred.
  • Be a US Citizen.
  • Have a valid US Tourist Passport.
  • Have a current and valid US Driver's License.
  • Will meet United States Government (USG) security requirements.
  • Must possess Active Secret Security Clearance.
  • Knowledge of Military Police Reports (MPRs) IAW AR 190-45 and Crime Reporting Center policies and procedures.
  • Five (5) years of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment.

Benefits:

  • A competitive annual salary of approximately $80,000-$110,000.
  • The opportunity to work with a global leader in the defense industry.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Working Environment:

The work environment is generally conducted in a military setting, with mild exposure to extreme climatic conditions. Working in a military environment brings the potential for exposure to physical, chemical or biological agents. Employee use Personal Protective Equipment (PPE) is required in certain areas, but not on a daily basis. Such PPE includes but is not limited to head, foot, hand, torso, vision and hearing protective devices. Must comply with OSHA, EPA, and Fire Regulations and published company work rules.

Physical Activities:

  • Physical requirements include lifting, climbing, extended sitting or standing, or other physical efforts that are typically required.
  • In addition, visual acuity, hearing and speaking requirements would be considered.

Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

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