Service Desk Operations Specialist

4 days ago


Kuwait City, Al Asimah Vectrus Full time
Company Overview

Vectrus is a leading provider of innovative solutions for the global marketplace. With a commitment to integrity, respect, and responsibility, we leverage differences to drive innovation and expand our success.

Salary

The estimated salary for this position is $80,000 - $120,000 per year, depending on experience.

Job Description

We are seeking an experienced Service Desk Administrator to join our team in Southwest Asia. As a Service Desk Administrator, you will provide monitoring and support of core enterprise systems/services, conduct basic troubleshooting of incidents and requests, and analyze, record, report, and monitor Authorized Service Interruptions (ASIs) of Defense Information Systems (DISA) and CENTCOM facilities.

You will possess a working knowledge of relevant DISA reporting and procedural guidelines and regulations. You will be responsible for the ownership of Information Technology Service Management (ITSM) tickets from creation/receipt until resolution, and confirmation and closure once escalated to the RCC-SWA while keeping the affected customer informed of the progress.

Required Skills and Qualifications

To be successful in this role, you will need to have at least one baseline certification and one computing environment certification. The authorized certifications for this job title are listed as follows:

  • IAT Level: IAT II
  • Baseline: Cisco CCNA Security, CompTIA CASP+
  • Computing Environment: Microsoft MCSA Windows 10, Microsoft MCSE Server Infrastructure 2012
Benefits

This position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement program. You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

Others

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment allows us to leverage differences, encourage innovation, and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer.



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